Business Development Associate - Private Equity

About the role

Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision-making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics. For nearly 20 years, we’ve helped clients access knowledge on demand from experts, in-person and through our Library covering over 65,000 companies.

Responsibilities

• Grow revenue and usage within your book of business by monitoring client activity and proactively engaging with new or inactive users to drive adoption of our products and services
• Introduce all Third Bridge products and services to new client users to ensure fast adoption and product stickiness from the outset of a client’s relationship with us
• Partner with Client Services and Account Management team to align engagement strategy to renewal objectives
• Identify growth opportunities within your book of business, for example identifying new teams who could access Third Bridge’s products and services, cross-sell opportunities, etc.
• Support new client acquisition team with new stakeholder interactions and onboarding of new clients
• Consistently communicate and demonstrate our value proposition to end users, key stakeholders and decision makers across and in accordance with the client lifecycle, ensuring a solid understanding of how our products and services specifically support Private Equity clients throughout their deal cycle
• Build, develop and manage relationships with client users and key stakeholders with the goal of driving utilisation of their Third Bridge subscription, resulting in client satisfaction, retention, and growth
• Identify approaches that address the client’s challenges leveraging qualitative and quantitative problem-solving methodologies that serve to continuously improve client experience and client retention
• Conduct regular retention and risk analysis of client book of business that provides insights into performance and key client engagement metrics
• Originate opportunities to expand the user footprint within existing client teams, and for Account Managers to up-sell and cross-sell Third Bridge services
• Collaborate with Client Services and Account Management to identify root causes of client issues, working with internal and external stakeholders to develop effective resolutions
• Collect, analyse and share client feedback and market intel internally to all relevant stakeholders, including Client Services, Commercial, Product and Marketing
• Advocate internally for your clients, particularly for feature improvements across our product offering

Qualifications

• Experience in a client facing role
• Client-first mindset; superior client service ethic
• Self-starter mentality with the ability to work autonomously as well as collaboratively within a team
• Demonstrable problem solving and client relationship building and management skills
• Proven track record of exceeding targets and growing accounts, fueled by a passion for delivering value to clients
• Exceptional communication, collaboration, prioritisation, problem solving, critical thinking, and influencing skills

Skills

• Strong interpersonal and communication skills
• Ability to build and maintain strong relationships with clients and colleagues
• Proficiency in using CRM tools and other business development software
• Excellent analytical and problem-solving skills
• Ability to work independently and as part of a team

Benefits

• Salary: Basic of $75,000pa, plus quarterly commission/bonus
• Vacation: 15 days (which increases to 20 days after 2 years of service) plus US Holidays
• Learning: personal development allowance of $1,150 per year
• Health and wellbeing: a variety of insurance plans, including health coverage by Empire Blue Cross Blue Shield. Medical Insurance, Dental insurance and Vision plan, plus a personal HSA (Health Saving Account) and Medical FSA (Flexible Spending Account).
• Future and family: 401K matching up to 5% of your base salary, life insurance, a long-term disability policy dependent care FSA and pet insurance
• Flexibility: work from anywhere for one month per year, 2 annual volunteer days, 2 personal days when life throws you a curveball and 'Summer Fridays'
• Rewards: get points through our colleague-to-colleague recognition programme to spend on hotels, gift cards, donations to charity and more
• Social: weekly optional social gatherings, daily breakfast and snacks, social events
• ESG: CSR, Environment and Diversity & Inclusion (including Women at Third Bridge, Pride and Blkbridge)
• Frontline Innovation: your chance to share your ideas for improvement through Hackathons and other events

Pay

$75,000pa, plus quarterly commission/bonus

Schedule

Full-time