Business Development Advisor / Client Care Coordinator

Key Responsibilities

• Serve as a trusted advocate for clients, ensuring they receive the highest standard of care and support.
• Build and maintain strong relationships with healthcare providers and referral sources.
• Care Coordination & Quality Assurance:
• Oversee client service plans, ensuring that care is adapted as needs evolve.
• Collaborate with care team, schedulers, and care pros to ensure seamless service delivery.
• Conduct regular quality assurance visits and update documentation accordingly.
• Lead client and care pro introductions, ensuring a smooth and positive experience for all.
• Collaboration & Problem Solving:
• Address client concerns with empathy, professionalism, and proactive problem solving.
• Work closely with care pros, health professionals, and family members to create the best outcomes for clients.
• Identify opportunities to enhance care services and advocate for additional support when needed.

Key Competencies

• Relationship Building: Ability to engage and influence stakeholders at all levels.
• Exceptional Communication Skills: Strong written and verbal communication skills.
• Customer Focused: Committed to providing best-in-class products and services.
• Results Oriented: Proven ability to achieve and exceed sales targets.
• Self-Starter: Thrives in a self-directed environment and takes initiative.
• Attention to Detail: Ensures accuracy in client records, care plans, and compliance documentation.
• Resilience: Maintain a positive and steady presence in emotionally challenging situations.
• Innovation & Adaptability: Seek continuous improvement and sales strategies.

Qualifications & Experience

• Prior experiences in client services, healthcare, senior care, social work, or care coordination strongly preferred.
• Experience working directly with older adults, families, and caregivers is a plus.
• Strong networking, presentation, and relationship building skills.
• Proficiency in Microsoft Office Suite and CRM software (Salesforce).
• Ability to operate independently and manage a high level of field-based activity.
• Valid driver’s license and reliable transportation required.