Business Development Coordinator

About the role

Goodson Acura is looking for an energetic and customer-focused Business Development Coordinator to join our service team. In this role, you'll be the first point of contact for our customers — connecting them with the right resources, scheduling service appointments, and ensuring every interaction reflects the Goodson Acura standard of excellence. If you thrive in a fast-moving environment and love building relationships, we want to hear from you.

Responsibilities

• Handle inbound calls and conduct outbound outreach to schedule service appointments and drive department traffic
• Maintain accurate and up-to-date customer records in our CRM and database systems
• Follow up with customers after service visits to gauge satisfaction and reinforce loyalty
• Safeguard customer data by consistently adhering to information security protocols
• Resolve customer questions, concerns, and complaints promptly — escalating when appropriate
• Connect customers with the right department or team member to meet their needs efficiently
• Deliver professional, courteous service via phone and electronic communication
• Take initiative in resolving customer experience issues before they escalate
• Help manage customer flow to reduce wait times and streamline the service process

Requirements

• High school diploma or GED required
• At least one year of experience in a customer-facing role
• Strong interpersonal and communication skills — written and verbal
• Comfortable navigating computers, software platforms, and digital tools
• Self-motivated with the ability to set goals and consistently meet them
• Strong time management skills and a polished, professional demeanor
• A genuine passion for helping people and a positive, team-oriented attitude
• Ability to manage multiple tasks and priorities simultaneously

Qualifications

• None specified

Skills

• Customer service skills
• Communication skills
• Computer proficiency
• Time management
• Problem-solving skills

Benefits

• Dollar-for-dollar 401(k) match; eligible employees may begin contributing after 90 days of full-time employment — no open enrollment required
• Free Direct Primary Care ("Concierge") doctor
• Earn up to 4 weeks of paid vacation, with the option to cash out
• Paid Bereavement Leave
• 5 Paid Holidays plus one additional floating PTO day
• Employer-paid Life Insurance
• Employer-paid Long-Term Disability
• Tuition reimbursement up to $1,000/semester for courses toward a two-year degree or equivalent (pre-approval required; recipient must remain with the company for 12 months following the final reimbursement payment)

Pay

• N/A

Schedule

• Full Time