Business Continuity Management Specialist

Key Responsibilities

• Partner with application and system owners to develop BIAs and maintain vital records in BCM/IRM.
• Migrate recovery plans, dependencies, and enterprise BIA data into ServiceNow BCM tool.
• Facilitate desktop walkthroughs/tabletop exercises to validate recovery plan readiness.
• Validate and maintain BCM plans against NIST SP 800-53 (CP) and 800-34 controls in IRM.
• Provide end-user training, demonstrations, and ongoing guidance for BCM and IRM adoption.
• Affiliate with integration of COOP and BCM recovery plans in coordination with OSEP.
• Evaluate and communicate new BIA findings, risks, gaps, and recommendations to leadership.
• Maintain and update application matrix for mission-essential functions, dependencies, and IT environments.
• Track migration status of applications into BCM and identify risks or mitigation strategies when necessary.
• Support validation/testing of ServiceNow baseline upgrades and assist with new configuration needs.
• Participate in regular progress meetings and ad hoc discussions to maintain transparent communication.
• Provide reports, dashboards, and project briefings as requested.
• Support project planning, risk management, and SharePoint site population for BIA documentation and tracking.
• Support the population of the enterprise-wide BIA and recovery data into the ServiceNow BCM and IRM tools.
• Review, load, and maintain NIST SP 800 53 Contingency Planning (CP) controls in IRM, and deploy additional NIST 800 34–aligned controls as required.
• Support BCM recovery plan tagging and grouping by cybersecurity relevance and mission criticality.
• Address 2023 enterprise-wide BIA risk findings with cloud-focused workarounds and recovery strategies.
• Support validation and testing of ServiceNow baseline upgrades and assist with new configurations or development work needed to support 's business continuity environment.
• Affiliate with fully populating the BIA SharePoint site used for documentation, tracking, and project communication.
• Review Government Furnished Information (GFI) to ensure BIA and BCM data accuracy.

Required Qualifications

• Bachelor’s degree +4 years IT experience
• IT experience in large, complex, "always-on" environments (mainframes, open systems, hybrid cloud).
• Strong background in Business Impact Analysis, continuity of operations, IT operations management, and modern disaster recovery tools and practices.
• Knowledge of legacy IT workloads and hybrid cloud operational/migration practices.
• Proven ability to engage business and technical stakeholders to identify dependencies, gaps, and requirements.
• Project management experience including proficiency with Microsoft Project and SharePoint.
• Applicable knowledge of FCD and NIST guidelines, including NIST SP 800-53 and NIST 800-34.
• Available during core hours (max 2-hour virtual response time) with willingness to travel regionally if required.

Preferred Qualifications

• Experience deploying, configuring, and migrating ServiceNow BCM and IRM with linkages to NIST controls.
• Experience facilitating tabletop exercises, recovery plan walkthroughs, and resilience readiness assessments.
• Familiarity with enterprise-wide BIA processes, digital services, or federal continuity programs.
• Experience supporting FISMA audits and developing documentation aligned to federal compliance requirements.