Business Continuity Manager

About the role

This position is responsible for the development and maintenance of Clorox’s global business continuity program. This includes stewarding the development of global business continuity plans (BCPs) and growth of team capability through regular exercises and practice sessions. This individual will also play a critical role during the activation of crisis management teams, including recommending activation, acting as a team coordinator, and providing subject matter expertise on response actions.

Responsibilities

• Lead the development, implementation, maintenance, and compliance of the global Business Continuity Program, ensuring critical business operations can continue during disruptions, emergencies, or disaster events.
• Serve as the company's subject matter expert on business continuity and preparedness, providing guidance to business units on the design, implementation, maintenance, and testing of Business Continuity Plans (BCPs).
• Develop and execute the annual global exercise program, including scenario selection aligned with enterprise risk priorities, assignment of exercises, completion tracking, facilitation, and incorporation of lessons learned to strengthen organizational resilience.
• Design and facilitate complex cross-functional tabletop and functional exercises that validate end-to-end business continuity capabilities, test recovery processes, and drive continuous improvement of plans and mitigation strategies.
• Manage the Business Continuity Management System (BCMS), including system administration, vendor management, documentation, user access, training, troubleshooting, and ongoing enhancements.
• Partner with stakeholders to maintain compliant and effective continuity plans, identify emerging planning requirements, and steward the development of new BCPs as the business evolves.
• Lead Business Impact Analysis (BIA) activities and collaborate with technology teams to integrate recovery requirements into disaster recovery strategies and plans.
• Assess the business continuity implications of organizational, operational, and technology changes and coordinate updates to plans, procedures, and recovery strategies as needed.
• Monitor industry trends, emerging risks, and best practices to continuously enhance program effectiveness and organizational resilience.
• Oversee the company's emergency notification system, ensuring governance, testing, user administration, training, onboarding, system readiness, and coordination with HR, IT, and external vendors.
• Manage crisis notification processes and deploy emergency communications during corporate incidents, including employee accountability efforts following community-wide emergencies.
• Provide 24/7 on-call support for emergency notifications, business continuity events, and crisis management activations.
• Monitor global events and emerging risks, recommend activation of response teams when appropriate, and support crisis response activities across the enterprise.
• During active incidents, coordinate response activities, maintain situational awareness, track recovery objectives, manage critical documentation and communications, and serve as a crisis team coordinator when needed.

Qualifications

• 7–10 years of directly relevant experience in business continuity program development and administration, crisis management, emergency response, or related resilience functions.
• Strong knowledge of business continuity frameworks, industry standards, and crisis management best practices.
• Prominent ability to lead complex projects and strategic initiatives with minimal supervision.
• Demonstrated success partnering with and influencing stakeholders across all levels of the organization and multiple functions.
• Strong organizational skills with the ability to prioritize competing business objectives and meet deadlines in a fast-paced, dynamic environment.
• Able to perform effectively under pressure and provide support during crisis events, including outside of normal business hours when required.
• Excellent verbal, written, presentation, and facilitation skills.
• Strong analytical, problem-solving, and decision-making capabilities.
• Experience supporting or leading real-world crisis response, business continuity activations, or emergency management events preferred.