Business Continuity Management Specialist

About the role

The Business Continuity Management Specialist will support a large federal agency in transforming and maturing its enterprise-wide resilience, disaster recovery, and continuity of operations capabilities.

Responsibilities

• Engage application and system owners to develop and document discrete BIAs and maintain associated vital records within BCM/IRM.
• Transition components into the ServiceNow BCM tool, including migrating recovery plans, linkages, and dependencies.
• Facilitate desktop walkthroughs/tabletop exercises to validate recovery plan readiness.
• Support auditing and validation of BCM recovery plans using NIST SP 800-53 Contingency Planning (CP) controls within IRM.
• Provide end-user training, demonstrations, and ongoing guidance for BCM and IRM adoption.
• Assist in integrating COOP and BCM recovery plans in coordination with OSEP.
• Evaluate and communicate new BIA findings, risks, gaps, and recommendations to leadership.
• Maintain and update application matrix for mission-essential functions, dependencies, and IT environments.
• Track migration status of applications into BCM and identify risks or mitigation strategies when necessary.
• Support validation/sing of ServiceNow baseline upgrades and assist with new configuration needs.
• Participate in kickoff, weekly/bi-weekly progress meetings, and ad hoc discussions to support transparent two-way communication.
• Provide reports, dashboards, and project briefings as requested.
• Support project planning, risk management, and SharePoint site population for BIA documentation and tracking.
• Support the population of the enterprise‑wide BIA and recovery data into the ServiceNow BCM and IRM tools.
• Review, load, and maintain NIST SP 800‑53 Contingency Planning (CP) controls in IRM, and deploy additional NIST 800‑34-aligned controls as required.
• Support the tagging and grouping of BCM recovery plans by cybersecurity relevance, mission criticality, and other defined categories.
• Support mitigation of findings from the 2023 enterprise‑wide BIA, including identifying workarounds and recovery strategies for cloud‑centric applications and information systems.
• Support validation and sing of ServiceNow baseline upgrades and assist with new configurations or development work needed to support ’s business continuity environment.
• Aid in constructing and fully populating the enterprise BIA SharePoint site used for documentation, tracking, and project communication.
• Review and leverage government‑furnished documentation (GFI) to ensure completeness and accuracy of BIA, BCM, and IRM activities.

Qualifications

• Extensive competence working in large, complex IT environments, including data center fabrics, open systems, mainframes, and hybrid cloud infrastructures operating in an “always on” mode.
• Strong experience in Business Impact Analysis, continuity of operations, IT operations management, and modern disaster recovery tools and practices.
• Knowledge of legacy IT workloads and hybrid cloud operational/migration practices.
• Ability to engage both business and technical stakeholders to identify mission essential functions, dependencies, gaps, requirements, and risks.
• Project management experience including proficiency with Microsoft Project and SharePoint.
• Applicable knowledge of FCD and NIST guidelines, including NIST SP 800-53 and NIST 800-34.
• Availability during core business hours with a maximum 2-hour response time for virtual meetings, and willingness to travel to regional sites when required.

Desired Skills

• Experience deploying or supporting ServiceNow BCM and IRM, including configuration, migrations, and linkage to NIST controls.
• Experience facilitating tabletop exercises, recovery plan walkthroughs, and resilience readiness assessments.
• Familiarity with enterprise-wide BIA processes, digital services, or federal continuity programs.
• Experience supporting FISMA audits and developing documentation aligned to federal compliance requirements.