Business Banking Support Specialist

About the role

The Business Banking Support Specialist is a customer service and support role working directly with customer accounts, inquiries, and items directly related to client satisfaction with the U.S. Bank relationship.

Responsibilities

• Supports sales teams in executing a One Bank strategy and growing market share.
• Retains and deepens client relationships by providing exceptional client experience and support that is knowledgeable, timely, and professional.
• Proactively works to identify potential problems, compliance issues, and to maximize client satisfaction and encourage expansion of the relationship.
• Identifies products and services that realize clients' unmet needs.
• Ensures timely and accurate compliance to procedural, policy, and regulatory requirements.

Requirements

• Associate's degree, or equivalent work experience.
• Typically five or more years of job-related experience.

Qualifications

• Considerable knowledge of departmental and bank products and services.
• Proven customer service and problem resolution skills.
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications.
• Effective interpersonal, verbal, and written communication skills.

Skills

• Ability to work in a hybrid/flexible schedule, with an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law