Business Banking Support Specialist

About the role

The Business Banking Support Specialist is a customer service and support role working directly with customer accounts, inquiries, and items directly related to client satisfaction with the U.S. Bank relationship while working under the direction of Business Banking Relationship Managers and Business Banking Relationship Analysts.

Responsibilities

• Retain and deepen client relationships by providing exceptional client experience and support that is knowledgeable, timely and professional
• Proactively identify potential problems, compliance issues, and to maximize client satisfaction and encourage expansion of the relationship
• Identifies products and services that realize clients' unmet needs
• Has primary responsibility for risk and compliance requirements by ensuring timely and accurate compliance to procedural, policy and regulatory requirements
• Support sales teams in executing a One Bank strategy to grow market share

Basic Qualifications

• Associate's degree, or equivalent work experience
• Typically three to five years of job-related experience

Preferred Skills/Experience

• Considerable knowledge of departmental and bank products and services
• Proven customer service and problem resolution skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Effective interpersonal, verbal and written communication skills

Schedule

This role supports a hybrid work schedule and the requirement is to work in the office 3 or more days a week.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay

$25.77 - $34.33