Business Banking Support Specialist

About the role

The Business Banking Support Specialist is a customer service and support role working directly with customer accounts, inquiries, and items directly related to client satisfaction with the U.S. Bank relationship.

Responsibilities

• Serves as a liaison between customers and business banking teams, ensuring smooth communication and support.
• Supports sales teams in executing a One Bank strategy and growing market share.
• Retains and deepens client relationships by providing exceptional client experience and support that is knowledgeable, timely, and professional.
• Identifies potential problems, compliance issues, and maximizes client satisfaction and encourages expansion of the relationship.
• Identifies products and services that realize clients' unmet needs.
• Ensures timely and accurate compliance to procedural, policy, and regulatory requirements.

Requirements

• Associate's degree, or equivalent work experience.
• Five or more years of job-related experience.

Qualifications

• Considerable knowledge of departmental and bank products and services.
• Proven customer service and problem resolution skills.
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications.
• Effective interpersonal, verbal, and written communication skills.

Skills

• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Excellent attention to detail.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Adoption assistance
• Equity stock purchase
• Pension (subject to eligibility requirements)

Pay

$25.63 - $34.18 per hour

Schedule

A hybrid/flexible schedule, with an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.