Business Banking Relationship Management Manager (LO)

About the role

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below.

Responsibilities

• Manage and develop a team of business bankers with a focus on client relationship management, client experience, acquisition of new clients, deepening existing relationships, and risk management for Business clients
• Promote the growth of the business by implementing strategies to increase revenue by onboarding new clients, deepening relationships with existing clients, and retaining existing credit or deposit balances within an assigned territory
• Identify and recommend opportunities for process improvement and risk control development
• Make decisions and resolve low to moderately complex issues regarding resources, objectives, and operations of team to meet business objectives
• Collaborate and consult with peers, colleagues, and multiple level managers; interact directly with clients, represent the company externally, and lead a team of individuals to resolve client issues while achieving Wells Fargo's business objectives, by helping clients navigate processes and escalating inquiries when needed
• Coach and manage team with low to moderate complexity and risk to offer the full suite and digital solutions to meet clients' needs, by developing best practices to engage product organizations and understand clients' businesses, strategic objectives, operational priorities, and financial positions
• Partner with Strategy, Sales, and Product partners to provide vision and leadership, leveraging market data and expertise on client and market needs to enable the innovation, design, and delivery of solutions more effectively
• Manage allocation of people and financial resources for functional area
• Mentor and guide talent development of direct reports and assist in hiring talent

Requirements

• 5+ years of Business Banking experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience
• 2+ years of supervisory or management experience
• 2+ years of commercial credit experience
• Proven ability to recruit, hire and train new employees
• Proven ability to manage a team in a virtual environment
• Proven collaboration skills across various levels of the organization
• Proven leadership, collaboration, team building, and partnership skills
• Strong analytical and critical thinking skills combined with strategic business focus
• Proven leadership ability to drive successful execution of business imperatives; ability to plan, prioritize and set goals

Qualifications

• Proven ability to identify and recommend opportunities for process improvement and risk control development
• Ability to make decisions and resolve low to moderately complex issues regarding resources, objectives, and operations of team to meet business objectives
• Ability to collaborate and consult with peers, colleagues, and multiple level managers; interact directly with clients, represent the company externally, and lead a team of individuals to resolve client issues while achieving Wells Fargo's business objectives, by helping clients navigate processes and escalate inquiries when needed
• Ability to coach and manage team with low to moderate complexity and risk to offer the full suite and digital solutions to meet clients' needs, by developing best practices to engage product organizations and understand clients' businesses, strategic objectives, operational priorities, and financial positions
• Ability to partner with Strategy, Sales, and Product partners to provide vision and leadership, leveraging market data and expertise on client and market needs to enable the innovation, design, and delivery of solutions more effectively
• Ability to manage allocation of people and financial resources for functional area
• Ability to mentor and guide talent development of direct reports and assist in hiring talent

Skills

• Ability to promote the growth of the business by implementing strategies to increase revenue by onboarding new clients, deepening relationships with existing clients, and retaining existing credit or deposit balances within an assigned territory
• Ability to identify and recommend opportunities for process improvement and risk control development
• Ability to make decisions and resolve low to moderately complex issues regarding resources, objectives, and operations of team to meet business objectives
• Ability to collaborate and consult with peers, colleagues, and multiple level managers; interact directly with clients, represent the company externally, and lead a team of individuals to resolve client issues while achieving Wells Fargo's business objectives, by helping clients navigate processes and escalate inquiries when needed
• Ability to coach and manage team with low to moderate complexity and risk to offer the full suite and digital solutions to meet clients' needs, by developing best practices to engage product organizations and understand clients' businesses, strategic objectives, operational priorities, and financial positions
• Ability to partner with Strategy, Sales, and Product partners to provide vision and leadership, leveraging market data and expertise on client and market needs to enable the innovation, design, and delivery of solutions more effectively
• Ability to manage allocation of people and financial resources for functional area
• Ability to mentor and guide talent development of direct reports and assist in hiring talent

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement