Business Analysis Senior Specialist - Commercial Underwriting

Responsibilities

• Supports CNA’s agent-facing portal and policy administration modernization
• Works on P&C Programs initiatives
• Manages digital and API partner integrations
• Enhances rating and underwriting processes
• Solves production issues and implements process controls
• Maintains vendor or third-party technology relationships
• Identifies, develops, deploys, and manages AI agents and intelligent automation solutions

Requirements

• High level of business, technical, and insurance expertise
• Collaborates with stakeholders to plan and conduct working sessions
• Independently performs necessary research to develop solutions
• Manages resources and teams, and reviews performance of team members
• Acts as a technical resource on best practices
• Manages multiple priorities and drives complex initiatives
• Evaluates emerging technologies and implements solutions

Qualifications

• Bachelor's degree in a related discipline or equivalent
• Minimum of seven years of related work experience

Skills

• Knowledge of insurance technology platforms, policy administration systems, digital distribution, and modernization initiatives
• Ability to analyze business processes and implement solutions
• In-depth knowledge of project management and Scaled Agile methodologies
• Expert knowledge of change management principles and practices
• Strong verbal and written communication, presentation, and stakeholder management skills
• Ability to continuously learn new trends and developments within functional area of expertise and the insurance industry

Benefits

Comprehensive and competitive benefits package including:

• Health insurance
• Paid time off
• Retirement savings plans
• Professional development opportunities
• Employee assistance programs

CNA also offers a variety of additional benefits such as wellness programs, flexible spending accounts, and more.