Business Administration Internship

About the role

We are seeking a Business Administration superstar to support the Marketing and Customer Experience teams. This role reports directly to the Director of Customer Experience and supports the Marketing Coordinator. This individual will interface with our community publicly, our customers privately, and the Kids in the Game team internally.

Responsibilities

• Engage with prospective customers via phone calls, emails and scheduled events
• Analyze repeat inquiries for opportunities to improve response practices to reduce confusion and number of incoming inquiries
• Establish best practices for our customer service protocols
• Utilize and master registration, CRM and project management platforms
• Stay up-to-date with our program calendar and new program details to anticipate questions and comments
• Aid with processes related to customer support (ex. payment processing, form collection, health record, etc)
• Conduct market research via surveys, interviews, focus groups, on-site observation, and analyze reports
• Connect with the Kids in the Game team internally to ensure all stakeholders have necessary relevant information

Requirements

• You thrive off connecting with people and making their day a little better for having interacted with you
• You feel a sense of accomplishment knowing you've helped with an issue or created value for someone
• You are resourceful and comfortable operating autonomously, but won't hesitate to ask questions when they arise
• You never leave messages unanswered
• You have a passion for sports-based youth development
• You can handle influxes in workload and execute tasks on time with a high level of attention to detail
• You work very well with other people and are an effective communicator
• You handle conversations with composure and empathy
• You love to learn new things
• You can use technology as a driving force
• You are open to feedback to continuously improve and grow

What We Love About You

• Is resourceful and comfortable operating autonomously, but won't hesitate to ask questions when they arise
• Never leaves messages unanswered
• Feels a passion for sports-based youth development
• Can handle influxes in workload and execute tasks on time with a high level of attention to detail
• Works very well with other people and is an effective communicator
• Handles conversations with composure and empathy
• Loves to learn new things
• Can use technology as a driving force
• Is open to feedback to continuously improve and grow

What You'll Love About Us

We are committed to creating a diverse, equitable and inclusive work environment for all of our interns and employees. We recruit candidates from across the city, state, and country, from all cultural and socio-economic backgrounds. We have developed partnerships with organizations that allow us to target our hiring practices to include chronically discriminated against or low-income groups, and improve their access to high-quality employment opportunities.