Business Administration Intern

About the role

We're looking for a Business Administration intern to support the Marketing Customer Experience teams. This role reports directly to the Director of Customer Experience and supports the Marketing Coordinator. The intern will interface with the community, customers, and the Kids in the Game team.

Responsibilities

• Engage with prospective customers via phone calls, emails, and scheduled events.
• Analyze repeat inquiries for opportunities to improve response practices to reduce confusion and number of incoming inquiries.
• Establish best practices for our customer service protocols.
• Utilize and master registration, CRM, and project management platforms.
• Stay up-to-date with our program calendar and new program details to anticipate questions and comments.
• Aid with processes related to customer support (ex. payment processing, form collection, health record, etc).
• Conduct market research via surveys, interviews, focus groups, on-site observation, and analyze reports.
• Connect with the Kids in the Game team internally to ensure all stakeholders have necessary relevant information.

Requirements

• You thrive off connecting with people and making their day a little better for having interacted with you.
• You feel a sense of accomplishment knowing you’ve helped with an issue or created value for someone.
• You enjoy solving puzzles.
• You know that the key to a successful business is the behind-the-scenes work that goes into it.

Qualifications

• Is resourceful and comfortable operating autonomously, but won’t hesitate to ask questions when they arise.
• Never leaves messages unanswered.
• Has a passion for sports-based youth development.
• Can handle influxes in workload and execute tasks on time with a high level of attention to detail.
• Works very well with other people and is an effective communicator.
• Handles conversations with composure and empathy.
• Loves learning new things.
• Can use technology as a driving force.
• Open to feedback to continuously improve and grow.

Pay

Internships are unpaid opportunities for first term Interns. We do offer $200-$300 completion bonuses at the end of unpaid internship contracts. There is also the potential to extend for a second term, paid internship. We can also offer class credit where applicable.

Schedule

Internships are typically 12-16 weeks long and Interns would be expected to work between 25-35 hours per week in person at our office location.