Business Administration Apprentice

Job Description For questions about this job, contact: Name: Bilal Khan Position: Patient Services Coordinator Email: m.khan112@nhs.net Job Summary Job Title: Business Administration Apprentice (Level 2) Contract Type: Apprenticeship – Fixed-Term (15 Months) Join us to make a meaningful difference to patients’ lives. Are you looking to launch an exciting, long-term career within a fast-paced healthcare environment? Leeds Teaching Hospitals NHS Trust has an exceptional opportunity to support your entry into our administrative and clerical workforce through an accredited apprenticeship programme based directly within our cutting-edge diagnostic laboratory services. As part of this role, you will gain hands-on, practical healthcare administration experience while being supported by an external training provider and the Trust’s Organisational Learning team to achieve a recognized Level 2 Customer Service Practitioner Apprenticeship Standard qualification. Successful completion of this fixed-term training programme can provide a direct pathway onto a substantive administrative role within the Trust. About The Department & Collaboration You will be joining our dedicated administrative team in the Central Genomics Laboratory at St James’s University Hospital, working closely with colleagues across Leeds and the wider North East and Yorkshire (NEY) region. In response to NHS England’s Strategy for Genomics, Leeds Teaching Hospitals, Newcastle Hospitals, Sheffield Children’s, and Sheffield Teaching Hospitals have formed the North East and Yorkshire Genomic Laboratory Hub—the largest regional collaboration in the country. We have an international reputation for excellence in specialist care, clinical diagnostics, research, and academic training, placing you at the forefront of transforming patient outcomes. Key Duties & Responsibilities Under the guidance of experienced team members and through structured on-the-job training, you will support the laboratory administrative workflow by: Sample Logistics & Coordination: Collating and preparing sending sheets for genomic samples tested elsewhere across the region.Clinical Documentation: Issuing diagnostic reports, scanning paperwork, and securely uploading data files onto the laboratory booking system.Front-of-House & Reception Support: Answering telephone queries and door intercoms, greeting visitors, receiving clinical specimen deliveries, and handling internal paperwork distribution across departmental teams.Communication & Triage: Assisting with the triage and management of daily administrative team email queries.Meeting & Quality Support: Transcribing meeting minutes and carrying out routine administrative tasks supporting the laboratory Quality Management team (including document control and compliance audits). Who We Are Looking For We are seeking a motivated, enthusiastic individual eager to learn and develop within a dynamic scientific environment: Good computer literacy and a professional, polite telephone manner.Ability to work effectively in a busy, fast-paced environment, prioritize routine tasks, and meet tight deadlines.Previous experience in a hospital environment or a customer-focused department is an advantage but not essential, as comprehensive training and mentorship will be provided. Eligibility & Assessment Process Eligibility: If you already hold a Level 2 or higher qualification in a Business Administration or Customer Service-related discipline, you are not eligible to apply for this specific training role.Shortlisting & Selection:Shortlisted candidates will be required to complete an initial online assessment in Maths and English.Progression leads to an Assessment Centre, which includes a combination of interactive activities and a formal interview as part of the recruitment process. Working Hours & Trust Benefits Salary: £25,272 per annum (AfC Band 2).Hours: 37.5 hours per week. Flexible working practices apply, with a requirement to contribute to out-of-hours rotas including weekends and bank holidays as operationally needed.Annual Leave: 27 days’ annual leave (rising to 29 days after 5 years and 33 days after 10 years’ service) plus bank holidays, with options to purchase additional days.Pension Scheme: Optional defined benefit NHS Pension Scheme with generous employer contributions.Study Leave & Training: Opportunity for paid study leave (up to 5 days per year) alongside dedicated off-the-job apprenticeship training time.Health, Family & Lifestyle: Generous supportive benefits throughout changing life circumstances (including up to 1-year parental leave, on-site nurseries, career breaks, flexible carer options), access to health and wellbeing resources, and NHS retail discounts. Informal Enquiries To discuss the role or learn more about our laboratory team, please contact: Bilal Khan, Patient Services Coordinator – Genetics Email: m.khan112@nhs.net For general queries regarding the apprenticeship framework and programme details, contact the Trust Apprenticeship Team: leedsth-tr.OrgLearnGetIn@nhs.net About Leeds Teaching Hospital NHS Trust Our Trust values The Leeds Way is working together to support each other and deliver the best possible care to patients. We are…. Responsible Open and Honest One Team Kind Our Trust priorities Our purpose: Excellent, safe and sustainable care for every patient every time Our Priorities People Improvement and Innovation Partnerships Outcomes Sponsorship Eligibility To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here. We reserve the right to close this advert early if we receive a high number of suitable applications.