Business Account Specialist - SLED

What You’ll Be Doing...

• Lead customer interactions on accounts with or without an assigned account manager
• Prospect for new customers while partnering with various support and field teams to close opportunities
• Support the overall account strategy with the SLED sales leadership team
• New and existing customer quoting, contracting and ordering implementation, migration, and onboarding support
• Drive and train online self-service via the Verizon Enterprise Center (VEC) to increase SLED customer users and adoption
• Research and resolve customer problems while recommending solutions
• Manage 800# and VES.com chat queues and engage with customers
• Manage inboxes to ensure timely responses, guidance, and resolution occur
• Provide customers updates on settlement agreements, disputes, and billing issues in partnership with other stakeholders
• Submit and follow up on internal departments for system support in SFDC, Polaris, Proquest, VPrice, GCT etc.
• Engage QuickStart and other quoting channels to support change order initiatives on Proquest
• Engage the proper support channels to support change orders on legacy platforms
• Support administrative activity like quoting renewals, disconnects, TOSA’s, amendment only, address validation requests
• Create NEW account requests to ensure entities are established correctly for quoting, contracting, ordering and billing
• Take point on customer escalations, outages, and service-related issues by pulling in the correct resource or managing it

What We’re Looking For...

• The drive and enthusiasm to win new business
• A valid driver’s license
• Eligibility to pass Motor Vehicle Record check
• Experience prospecting, selling, sales support, and problem resolution for business accounts
• Experience in hunting for new business and partnering with the sales team to close the sale
• Experience in growing the business with existing customers
• Familiarity with crafting programs with products that will wow our customers
• Experience in supporting the resolution of customer problems and recommending solutions
• Experience in managing sales tracking and making appointments for a sales team

Where you’ll be working

In this mobile role, you'll primarily work from customer or field location(s), with occasional visits to a Verizon location for in-person training and meetings.

Benefits and Compensation

• Comprehensive benefits starting day one including health and well-being benefits, a 401(k) plan with matching contributions, and a variety of perks to support your career and personal life.
• Up to 15 days of vacation per year, which grows with additional service.
• Paid parental leave, adoption assistance, and tuition assistance.
• Flexible scheduling with the option to work part-time.
• Compensation varies based on location and confirmed job-related skills and experience, potentially earning more in a commission-based structure.