Business Account Specialist - SLED

About the role

You’ll be part of our State, Local and Education (SLED) Public Sector sales team, building our client-base and making our current customers even happier. You’ll have responsibility for prospecting, sales support and problem resolution for SLED accounts in your area.

Responsibilities

• Prospect for new customers while partnering with the sales team to close opportunities.
• Support account strategy with sales.
• “Success plans” with customers.
• New and existing customer contract implementation, migration, and onboarding support.
• Drive and train online self-service, My Business, adoption of features and users to SLED customers.
• Resolve customer problems and recommend solutions.
• Report out on and identify opportunities to increase in person customer interactions for the Sales Reps.
• Support preparation for quarterly business reviews including review of adoption, additional value drivers, etc.
• Help support and prioritize service requests based on their impact on customer success.
• Submit credits for review, ensures customer communication and application.
• Submit and follow up on internal department, Get Support, requests.
• Process feature and order transactions as well as supporting the renewal process.
• Collaborate with sales to identify upsell, cross-sell and migration opportunities.

Requirements

• Bachelor’s degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience.
• A valid driver’s license.
• Eligibility to pass Motor Vehicle Record check.

Qualifications

• The idea of solving customer problems with first class technical solutions energizes you.
• A fast-paced environment when you are multitasking to get everything done is where you do your best work.
• You’ll Need To Have:
• The drive and enthusiasm to win new business.
• You don’t mind cold-calling potential customers because meeting new people and discovering their needs is what you enjoy.
• Closing a sale takes initiative and you know just how to support the sales reps to follow up and follow through so nothing gets missed.
• Have been a part of working with customers to solve their problems and create sales – you can easily help multiple customers at the same time.
• Experience prospecting, selling, sales support, and problem resolution for business accounts.
• Experience in hunting for new business and partnering with the sales team to close the sale.
• Experience finding ways to grow the business with existing customers.
• Familiarity with crafting programs with products that will wow our customers.
• Experience in supporting the resolution of customer problems and recommending solutions.
• Managed sales tracking and managed making appointments for a sales team.

Skills

• Proven ability to identify customer opportunities, communicate well with customers, take care of our customers, and support our SLED sales representatives.

Benefits

• Best in class medical, dental and vision
• Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions to the plan, qualified student loan repayments, or a combination of both.
• Engage your clients with Verizon's Velocity Selling methodology. Using AI and advanced CRM tools, the Velocity Selling methodology boosts efficiency, productivity, and decision-making through automation, predictive analysis, and personalized customer approach.
• Sales recognition programs that have, in the past, awarded top performers with all inclusive travel to domestic and international destinations, gifts, and other incentives.
• Lucrative paid time off, five weeks of paid time off (vacation, holidays, and personal days)
• Eight weeks of paid parental leave for eligible new parents (when paired with short-term disability, this benefit may provide up to 16 weeks of paid time off for the birthing parent)
• Up to $8k per year in tuition assistance
• Expand your knowledge through various industry certifications through Verizon’s Get Certified program
• Discounts up to 50% off on Verizon products and services, Fios, high-speed home internet solutions to accessories and exclusive Verizon features, including 50% off Verizon wireless calling plans and much more.
• From Employee discounts to pet insurance, we offer additional perks to ensure V-teamers and their loved ones are supported holistically

Pay

$42,000.00 - $68,600.00

Schedule

Primary work from customer or field location(s), with occasional visits to a Verizon location for in-person training and meetings. Scheduled Weekly Hours 40