Business Account Manager II

CROSSMARK, part of Acosta Group, helps leading brands grow by connecting them with shoppers in stores and online through strategic merchandising, product demonstrations, and data-driven insights.

About the role

The Business Account Manager II drives profitable growth by translating retailer and manufacturer strategies into actionable business plans. This role partners closely with internal teams, customer managers, and regional client leaders to deliver consistent execution, strong results, and best-in-class customer experiences.

Responsibilities

• Develop and execute retailer-specific growth plans aligned to strategic direction set by senior leadership and clients
• Serve as a trusted point of contact for regional client leadership, ensuring alignment, consistency, and strong business outcomes
• Lead the Business Planning process, partnering with Business Insights, Planning, and Channel teams to improve key performance metrics
• Provide strategic direction and analytical support to Customer Managers, enabling effective annual and quarterly business planning
• Build, manage, and optimize customer and wholesaler business plans that drive volume, distribution, and profitability
• Identify opportunities and risks by partnering with Region Broker Managers and cross-functional stakeholders
• Deliver actionable analytics and insights to support category reviews, line reviews, new item presentations, and innovation launches
• Manage trade investment planning, including spend visibility, effectiveness measurement, and optimization
• Analyze promotional performance, base volume forecasts, and actual results to inform future strategies
• Develop customer-level distribution, merchandising, and activation targets supported by data-driven insights
• Leverage syndicated and internal data sources to inform both strategic and tactical trade plans
• Conduct ad-hoc financial and performance analysis, including pre- and post-event evaluations
• Participate in customer sales calls alongside the Customer Manager team, as appropriate
• Develop and present materials for CROSSVIEW Business Reviews, clearly communicating insights and recommendations
• Ensure all client plans are accurately built, maintained, and updated within CROSSVIEW and the client’s trade planning systems
• Provides direction to Trade Specialists

Requirements

• Bachelor’s degree from an accredited four-year university preferred
• Minimum of 3+ years of experience in sales or marketing, including experience working with a major chain customer
• Strong proficiency in Excel and PowerPoint
• Working knowledge of Nielsen and other syndicated data sources
• Excellent communication and interpersonal skills, with the ability to collaborate and influence effectively
• Proven ability to think strategically, solve problems, and communicate clearly at multiple levels
• Strong organizational skills with the ability to prioritize competing demands and consistently follow through on commitments

Working Environment

• Combination of office and field environments
• Travel may be required, up to 10%
• English proficiency required; bilingual skills may be required based on business needs
• Physical requirements include walking, bending, stooping, kneeling, and lifting up to 15 lbs

Pay

$61,500.00 - $76,900.00 per year

Schedule

Full time