Bus Operations Coordinator I

Job Summary

We Put the World on Vacation Travel + Leisure Co. is seeking an Operations Coordinator to perform various tasks within the operations department, including tour reception, gifting, and contracts, in accordance with T+L Standard Operating Procedures. The role involves promoting a professional atmosphere for guests, sales, and marketing staff.

Essential Job Responsibilities

• Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary.
• Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns.
• Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems.
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports. Prepare and balance cash, down payments, site stats for Contract Department.
• Maintain Property Owner Information per PII and PCI standards. Prepare Timeshare Sales Contracts for Sales Department and Property Owners. Assist Administrative Supervisor in support of Sales Staff. Preparation and maintenance of legal documents.
• Aid Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams.

Education and Experience

• High School Diploma
• One year of general office experience
• One year of customer service experience

Knowledge and Skills

• Computer Skills: Proficient in the use of the Central Reservation System (CRS) or EPNY (preferable)
• Technical Skills: Proficient in Microsoft Word, Proficient in Microsoft Outlook, Proficient in Microsoft Excel

Travel Requirements

No Travel required

Minimum Requirements and Qualifications

• Complexity Level of Decision Making Authority: Coordinator may be required to make limited operational decisions when resolving owner issues or objections.
• Level of Autonomy: Coordinator’s daily work will be verified daily, weekly and monthly to ensure accuracy and validation of all tour, gifting and contractual paperwork.
• Impact of Incumbent’s Decisions on the Organization: Coordinator’s decisions may cause commission delays, site revenue recognition delays, and delays in contract securitization, cost per tour and marketing payroll inaccuracies.
• Supervisory Responsibility: None
• Scope/Financial Responsibility: Coordinator is accountable to meet WCF Scorecard metrics, Accounting Deliverables, maintain Cost of Sales, Product Yield Management, and ensure adherence to T+L Standard Operating Procedures to secure the company’s assets.

How You'll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week. These include:

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Life and Accident Coverage
• Disability
• Paid Time Off
• Parental Leave and Holidays
• Wish Day Paid Time to Volunteer at an Approved Organization
• 401(k) with Employer Match (subject to eligibility requirements, including tenure)
• Legal and Identity Theft Plan
• Voluntary Income Protection Benefits
• Wellness Program (subject to provider availability)
• Employee Assistance Program