Bursar Assistant

BURSAR OFFICE (BL-BURS-IUBLA) The Bursar Assistant position is a part of the Account Resolution team and is responsible for collecting payment on delinquent student accounts for all 9 campuses. Department Specific Responsibilities Monitors past-due student accounts, contacts students via phone, email, and text, and creates in-house repayment agreements while adhering to relevant Federal, State, and University guidelines. Works with 3rd party agencies when in-house collection is not achievable. Handles disputes from students, authorized users, sponsoring organizations, and collection agencies. General Responsibilities Under supervision, performs routine administrative tasks related to bursar accounts, such as applying tuition and fees and processing payments. Audits bursar accounts and payments to ensure compliance with deadlines and applicable regulations; communicates discrepancies to supervisor and may assist with routine corrections. Fields emails and phone calls, responds to inquiries and requests, and explains policies and procedures. Helps students, parents, employees, sponsoring organizations, departments, and other constituents understand billing information, including deadlines, interest, payment plans, fees, and processes. May serve as a resource to lower-level Bursar Assistants and university constituents. Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. EDUCATION Required High school diploma or equivalent (such as HSED or GED). Required WORK EXPERIENCE 2 years in relevant field. Preferred Bursar experience at Indiana University.General knowledge of PeopleSoft Student Information System (SIS) and Indiana University Information Environment (IUIE).Strong customer service skills including prior experience with phone and email correspondence, in addition to a passion for helping students. Skills Required Proficient written and verbal communication skills.Maintains a high degree of professionalism.Demonstrated time management and priority setting skills.Demonstrates a high commitment to quality.Possesses flexibility to work in a fast paced, dynamic environment.Highly thorough and dependable. Preferred Ability to multi-task.Strong Microsoft Office skills. This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation. Bloomington, Indiana $18.75 - $19.71 per hour For full-time staff employees, Indiana University offers a wide array of benefits including: Comprehensive medical and dental insuranceHealth savings account with generous IU contributionsHealthcare and dependent care flexible spending accountsBasic group life insurance paid by IUVoluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insuranceBase retirement plan with generous IU contributions, subject to vestingVoluntary supplemental retirement plan optionsTuition subsidy for employees and family members taking IU courses10 paid holidays plus a paid winter break each yearGenerous paid time off plansPaid leave for new parents and IU-sponsored volunteer eventsEmployee assistance program (EAP) Learn more about our benefits by reviewing the IU Benefit Programs Brochure. Career Level: Intermediate FLSA: Nonexempt Job Function: Finance Job Family: Bursar Click here to learn more about Indiana University's Job Framework. This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date. If you wish to include a cover letter, you may include it with your resume when uploading attachments. Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information. The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD. Request Support Telephone: 812-856-1234