Assistant Bursar

About the role

The Assistant Director of Student Accounts plays a key leadership role in supporting the financial operations of Franklin Pierce University. This position is based at the Rindge, NH campus and offers a competitive compensation package including medical, dental, and vision coverage, a 403(b)-retirement plan, life insurance, short- and long-term disability, educational benefits, pet insurance, accident insurance, critical illness coverage, travel discounts, and 160 hours of paid time off.

Responsibilities

• Assists with the day-to-day operations of the Student Accounts Office, ensuring compliance, operational excellence, and high levels of customer service for students and families.
• Supports the overall mission and success of the University by assisting with various aspects of student billing and collections.
• Provides customer service and general advising regarding student accounts and financial aid in person, by phone, via online chat, and by email.
• Performs office reception duties.
• Adapts to learn new processes, software, and systems.
• Multi-tasks while adhering to posted deadlines.

Requirements

• Proven customer service skills in spoken and written mediums.
• Adaptability to learn new processes, software, and systems.
• Prior experience in a high-volume office environment and with billing/accounts receivable.
• Experience in a collegiate setting is a plus.

Qualifications

• Bachelor's degree required.
• One to two years of relevant experience preferred.

Skills

• Excellent communication skills.
• Ability to handle multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite.

Benefits

Franklin Pierce University offers a comprehensive benefits package including medical, dental, and vision coverage, a 403(b)-retirement plan through TIAA, life insurance, short- and long-term disability, educational benefits (for employees and qualifying dependents), pet insurance, accident insurance, critical illness coverage, travel discounts, 160 hours of paid time off (PTO), additional paid sick time, and paid holidays.