Bulk Dispatch Assistant

About the role

Halron Lubricants, a trusted Lubricant distributor with over 98 years of experience, is seeking a highly motivated, detail-oriented, and organized Bulk Dispatch Assistant to support our dispatch and logistics operations in Green Bay. Our service area includes Wisconsin, Upper Michigan, Minnesota, Iowa, and Illinois.

Our Mission Statement: To deliver exceptional value and quality to our partners by being their distributor of choice, guided by strong family values and dedication to excellence.

Responsibilities

• Order Management: Review customer orders for accuracy prior to processing, verify orders are rechecked before truck loading, help identify and prevent customer order errors, and communicate potential inventory shortages and out-of-stock situations proactively.
• Dispatch Support: Assist with coordinating and scheduling bulk fluid deliveries to maximize route efficiency and customer satisfaction, support the Dispatch Supervisor in managing daily delivery operations, and ensure delivery expectations are met regarding paperwork, delivery processes, and quality standards.
• Reconcile delivery documentation daily to ensure accurate customer invoicing, collaborate with inventory management, warehouse, purchasing, and customer service teams to support timely deliveries and inventory accuracy, and assist with monitoring driver compliance with DOT, federal, state, and local regulations.
• Help track driver performance and support training initiatives for new and existing drivers, serve as backup to the Dispatch Supervisor when needed, and provide backup support to the customer service team regarding delivery information and order status.
• Maintain positive relationships with customers and internal departments.

Requirements

• Highly organized and dependable
• Strong sense of urgency and accountability
• Team-oriented mindset
• Ability to adapt and prioritize in a fast-paced environment
• Commitment to providing excellent service and operational excellence
• Strong computer skills, including Microsoft Office applications
• Excellent verbal and written communication skills
• Attention to detail and accuracy

Benefits

• Full-Time, Core Hours: 7:00 am - 5:00 pm, flexible - Monday through Friday, overtime as needed
• Hourly pay based on experience
• Exceptional benefit package