Aggregate Dispatcher

About the role

RiverBend Materials, a CRH company, is a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies. This position is located in Salem, OR.

Responsibilities

• Providing a high level of customer service to both internal and external customers.
• Cash handling procedures which include receiving and logging cash from C.O.D. sales and gravel tickets, and balancing and maintaining the cash box.
• Schedule, dispatch, and control the appropriate level of drivers required to satisfy customer demand while maintaining safety and efficiency goals established by the company.
• Working alongside truck drivers and team members to ensure delivery of high-quality products.
• Accurately record delivery and product information into dispatch system.
• Ability to negotiate delivery times with customers.
• May coordinate and schedule deliveries of aggregate products to construction and residential sites.
• Efficiently handle a high volume of calls.
• Ensure efficiency of weighing trucks across scale.
• Maintain load sizes of company trucks.
• Communicate with loader operator and batch plant operator via two-way radio to accomplish the loading of pick-up customers.
• Traveling between various work site locations (local) as needed.
• Regular and timely attendance.
• Promptly communicate with supervisors on any flaws in material.
• Participate in and promote an inclusive work environment.

Qualifications

• Must obtain a valid Drivers’ License.
• Excellent organizational, customer service, and telephone skills.
• Demonstrates ability to multi-task and prioritize workloads in a fast-paced environment.
• Demonstrates ability to communicate effectively with all departments and customers on the phone and in person.
• Detailed-oriented and thorough in all duties and able to work extended hours when needed.
• Proficient with Microsoft Windows applications.
• Strong written and oral communication skills with high attention to detail.
• Ability to work well in a high stress environment.
• Ability to perform well in a small team environment.
• Ability to handle problems as they arise in a professional and courteous manner.
• Safety minded professional who demonstrates good performance, attendance, and punctuality.
• Must pass pre-employment physical exam and pre-employment controlled substance testing.
• Ability to work overtime and varying shifts including early mornings, late afternoons, and weekends as needed.
• Conforms to and maintains company or state rules and regulations.

Requirements

• One to two years related experience in customer service field.
• Trucking and construction related industry experience.
• Ability to navigate various GPS systems.
• Familiarity with local delivery areas.

Benefits

• Medical/Dental/Vision/Prescription
• Generous Paid Time Off
• 401k with 5% company match & profit sharing
• Annual Merit Raises
• Potential for Overtime
• Professional Development Opportunities
• Training Provided
• Tuition Reimbursement Program
• Employee Assistance Program
• Company Paid Life Insurance
• Short- & Long-Term Disability
• Company Discounts on products, goods, services, electronics, automotive, travel & more!

Pay

TBD

Schedule

8-10 hours a day, 5 days a week. May have to work overtime as needed for business demands.