Building Support Technologist I

Opening for Building Support Technologist I Functions Maintains and troubleshoots malfunctions of audio-visual, telecom, and computer equipment and software applications to ensure the availability of functional equipment and software Provides excellent customer service by resolving user issues promptly and efficiently. Escalates complex issues to appropriate teams to ensure timely resolution. Performs system administration tasks to ensure data security and integrity, including user provisioning, access control, password management, and system monitoring. Builds positive relationships with end-users by providing timely and effective communication through ticket updates, email notifications, and in-person interactions. Maintains accurate and up-to-date inventory records of IT assets Trains teachers, staff, administrators, and volunteers to ensure proper and efficient usage of audio-visual and computer equipment Trains and supervises student assistants or temporary employees in the operation, delivery, setup, and removal of audio-visual and computer equipment Develops user and internal documentation and training materials for audio-visual and computer equipment. Maintains technical and customer service proficiency through continuous learning and professional development. Collaborates with team members and utilizes available resources, including documentation and system tools, to solve problems and achieve objectives. Promotes a professional image by maintaining an organized workspace. Additional Notes Works under the direction of Building Technologist Level II Supervisory Responsibilities None Physical Requirements Job requires the following physical demands: significant lifting; carrying; pushing and/or pulling of up to 50 lbs. Some climbing and balancing; frequent stooping; kneeling; crouching; and or crawling; and significant time on feet as well as fine finger dexterity. Generally the job requires 5% sitting; 80% walking; 15% standing Qualification Minimum Qualifications: High school diploma, or GED and sixty credit hours college level classes (technical classes related to computer technology are a plus) or two years of experience in the support and maintenance of personal computers, printers, and print servers in an enterprise network environment. Terms Of Employment 260 days per year Vacation days 12 paid holidays 8 hours per day Full Benefits Other conditions and stipulations as listed in the Classified Staff Handbook Grade 13 on Classified Staff Salary Matrix $20.59-24.71 based on experience An additional $1 per hour will be paid from referendum funds. Hiring Manager:Jayne Dornquast-dornquastj@bcsc.k12.in.us Learn More About Columbus: https://www.columbustalent.com/