Building Automation Service Specialist - Mid or Senior Level

About the role

This role supports our Norcross, GA branch location, which serves customers throughout the greater Atlanta area.

Responsibilities

• Execute digitalization and standard service operations strategies
• Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
• Follow safety requirements as outlined by Siemens and customers and successfully complete assigned training as outlined in the training path
• Follow mandatory policies, procedures, and standards, may coordinate with contractors on job sites, maintain tools and test equipment
• Support after hours during on-call rotation, respond to service calls (emergency and on-site) as assigned. Perform repairs as directed on all automation system types
• Responsible for completing service ticket documentation per the policy, follow and maintain preventive maintenance schedules
• Maintain complete and accurate documentation of services performed and generate reports within Siemens tools
• Provide instructions to customer personnel regarding proper system operations and assist with training
• Identify and report system discrepancies, suggest system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement and perform system checkout and startup on projects
• Participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs perform other duties as assigned
• Develop strong working relationships with internal and external customers, identify needs, and resolve issues
• Independently diagnose and repair complex electronic control system malfunctions
• Promote the sale of add-on work
• Communicate with customers upon arrival and before leaving the work site
• Keep customers informed of the nature of service provided, outstanding issues, and recommended system enhancements
• Work Overtime as needed (Compressed schedule performance can be a factor and will require extended hours to meet commitments)
• Work Rotational On-Call and/or Minimal Overnight Travel
• Use Siemens technology and devices, work remotely, identify and quote deficiency repairs and manage deadlines

Requirements

• 3+ years of experience with electro-mechanical systems, commercial/industrial HVAC installation, general knowledge of building automation controls, networking and user PC/Software (Mid-Level)
• 5+ years of experience with commercial HVAC/building automation controls, networking and user PC/Software (Senior-Level)
• Electro-mechanical experience (either in a previous role or through education) and user PC/software skill
• Demonstrated on-the-job experience with:
• Open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking
• Engineering concepts, programming, job start-up and checkout, and troubleshooting

Qualifications

• High school diploma or state-recognized GED
• Specialized skill training/certification
• Experience installing and servicing electronic control or HVAC equipment; 1+ years
• Demonstrated knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations
• Engineering and programming (PLC or BMS) background

Benefits

Details regarding our benefits can be found here.

Pay

The pay range for this position is $57,120 - $97,920 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Schedule

Work Overtime as needed (Compressed schedule performance can be a factor and will require extended hours to meet commitments)

Skills

• Electro-mechanical systems
• Commercial/industrial HVAC installation
• Building automation controls
• Networking
• User PC/Software
• Open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking
• Engineering concepts, programming, job start-up and checkout, and troubleshooting
• Building automation systems, PLCs, HVAC, electrical concepts, and building operations
• Engineering and programming (PLC or BMS) background

Benefits

Details regarding our benefits can be found here.