Building Automation Service Specialist - Mid Level

This is a field-based position based out of our Milford, OH branch, supporting the greater Cincinnati area.

About the role

Our Service Specialists perform assigned tasks on automation systems, including service agreement maintenance, projects, and on-call (time and material) service. You will respond to emergency service calls during regularly scheduled hours and after hours as needed. As the face of Siemens, your expertise and regular interaction with customers will help them save energy and money while creating a more sustainable future.

Our Smart Buildings help create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Responsibilities

• Execute digitalization and standard service operations strategies
• Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
• Follow safety requirements as outlined by Siemens and customers and complete assigned training
• Follow mandatory policies, procedures, and standards; coordinate with contractors on job sites; maintain tools and test equipment
• Support after-hours on-call rotation and respond to service calls (emergency and on-site) as assigned
• Perform repairs on all automation system types
• Complete service ticket documentation per policy, follow and maintain preventive maintenance schedules
• Maintain complete and accurate documentation of services performed and generate reports within Siemens tools
• Provide instructions to customer personnel regarding proper system operations and assist with training
• Identify and report system discrepancies, suggest system upgrade opportunities, and assist in pricing repairs and upgrades
• Perform system checkout and startup on projects
• Participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs
• Develop strong working relationships with internal and external customers, identify needs, and resolve issues
• Work overtime as needed (compressed schedule performance may require extended hours)
• Work rotational on-call and/or minimal overnight travel
• Use Siemens technology and devices, work remotely, identify and quote deficiency repairs, and manage deadlines

Requirements

• Hands-on, practical experience with Tridium Niagara in a production or customer environment
• Demonstrated ability to configure, program, commission, and support Niagara-based systems through repeated, real-world application (training-only or theoretical exposure does not meet this requirement)
• Working knowledge of building automation system architecture, including controllers, networks, and field devices, as implemented within a Tridium Niagara framework
• 1+ year experience servicing electronic control or HVAC equipment
• Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
• Ability to use hand tools, laptop, email, smartphone, and tablet, as well as carry and move equipment and tools weighing up to 75 pounds unassisted
• Experience with Microsoft Office (Word, Excel, and Outlook)
• Must be 18 years of age and possess a valid driver's license with limited violations
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications

• High school diploma or state-recognized GED
• Specialized skill training/certification
• 2+ years of experience performing preventive maintenance and diagnostics of automation systems
• Demonstrated knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations
• Engineering and programming (PLC or BMS) background
• Demonstrated on-the-job experience with open protocols such as BACnet, Modbus, and TCP/IP
• Experience with Ethernet and networking, engineering concepts, programming, job start-up and checkout, and troubleshooting

Benefits

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here.

Pay

The pay range for this position is $49,195 - $84,334 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.