Building Automation Service Specialist - Mid or Senior Level

About the role

This role supports our Norcross, GA branch location, which serves customers throughout the greater Atlanta area.

Responsibilities

• Execute digitalization and standard service operations strategies
• Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
• Follow safety requirements as outlined by Siemens and customers and successfully complete assigned training as outlined in the training path
• Follow mandatory policies, procedures, and standards, may coordinate with contractors on job sites, maintain tools and test equipment
• Support after hours during on-call rotation, respond to service calls (emergency and on-site) as assigned. Perform repairs as directed on all automation system types
• Responsible for completing service ticket documentation per the policy, follow and maintain preventive maintenance schedules
• Maintain complete and accurate documentation of services performed and generate reports within Siemens tools
• Provide instructions to customer personnel regarding proper system operations and assist with training
• Identify and report system discrepancies, suggest system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement and perform system checkout and startup on projects
• Participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs perform other duties as assigned
• Develop strong working relationships with internal and external customers, identify needs, and resolve issues
• Independently diagnose and repair complex electronic control system malfunctions
• Promote the sale of add-on work
• Communicate with customers upon arrival and before leaving the work site
• Keep customers informed of the nature of service provided, outstanding issues, and recommended system enhancements
• Work Overtime as needed (Compressed schedule performance can be a factor and will require extended hours to meet commitments)
• Work Rotational On-Call and/or Minimal Overnight Travel
• Use Siemens technology and devices, work remotely, identify and quote deficiency repairs and manage deadlines

Qualifications

• Basic Qualifications: 3+ years of experience with electro-mechanical systems, commercial/industrial HVAC installation, general knowledge of building automation controls, networking and user PC/Software (Mid-Level); 5+ years of experience with commercial HVAC/building automation controls, networking and user PC/Software (Senior-Level); Electro-mechanical experience (either in a previous role or through education) and user PC/software skill; Demonstrated on-the-job experience with: Open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking; Engineering concepts, programming, job start-up and checkout, and troubleshooting; Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions; Must be able to use hand tools, laptop, email, smartphone, and tablet as well as able to carry and move equipment and tools weighing up to 75 pounds unassisted; Experience with Microsoft Office (Word, Excel, and Outlook); Must be 18 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
• Preferred Qualifications: High school diploma or state-recognized GED; Specialized skill training/certification; Experience installing and servicing electronic control or HVAC equipment; 1+ years; Demonstrated knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations; Engineering and programming (PLC or BMS) background