Building Automation Service Specialist - Mid or Senior

About the role

Position Location: This role supports our Latham, NY branch location, which serves customers throughout the greater Albany, NY area.

Responsibilities

• Execute digitalization and standard service operations strategies
• Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
• Follow safety requirements as outlined by Siemens and customers and successfully complete assigned training as outlined in the training path
• Follow mandatory policies, procedures, and standards, may coordinate with contractors on job sites, maintain tools and test equipment
• Support after hours during on-call rotation, respond to service calls (emergency and on-site) as assigned; perform repairs as directed on all automation system types
• Responsible for completing service ticket documentation per the policy, follow and maintain preventive maintenance schedules
• Maintain complete and accurate documentation of services performed and generate reports within Siemens tools
• Provide instructions to customer personnel regarding proper system operations and assist with training
• Identify and report system discrepancies, suggest system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement and perform system checkout and startup on projects
• Participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs perform other duties as assigned
• Develop strong working relationships with internal and external customers, identify needs, and resolve issues
• Work overtime as needed (compressed schedule performance can be a factor and will require extended hours to meet commitments)
• Work rotational on-call and/or minimal overnight travel
• Use Siemens technology and devices, work remotely, identify and quote deficiency repairs and manage deadlines

Requirements

• Electro-mechanical experience (either in a previous role or through education) and user PC/software skill
• 1+ years experience installing and servicing electronic control or HVAC equipment (mid-level)
• 3+ years of experience performing preventive maintenance and diagnostics of building automation systems (senior-level)
• Demonstrated on-the-job experience with:
• Open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking
• Engineering concepts, programming, job start-up and checkout, and troubleshooting

Qualifications

• High school diploma or state-recognized GED
• Specialized skill training/certification
• Experience installing and servicing electronic control or HVAC equipment; 5+ years
• Demonstrated knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations
• Engineering and programming (PLC or BMS) background

Benefits

You’ll Benefit From

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

Pay

The pay range for this position is $57,120 - $97,920 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.