Builder Starts Coordinator

About the role

Create an accurate, complete, and traceable starting record for every builder start so downstream Order Service work begins with the right contract, program, job, and scheduling information.

Office-based work involving frequent use of a computer, phone, electronic records, manuals, and binders; sustained attention to detail; and extended periods of sitting. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions.

Responsibilities

• Own centralized receipt, logging, validation, and timely routing of builder starts across assigned programs.
• Protect order accuracy by confirming starts against current contracts, packages, pricing rules, and required builder documentation before handoff.
• Maintain a visible intake queue and promptly identify incomplete, duplicate, conflicting, or out-of-program starts.
• Provide a complete, documented handoff to the assigned Order Service representative and preserve source records in the designated system or folder.
• Surface recurring intake defects and builder-document issues so leaders can improve upstream standards and handoffs.

Qualifications

Minimum qualifications:

• High school diploma or equivalent.
• One or more years of customer service, order entry, administrative support, or related experience preferred.
• Demonstrated accuracy in high-volume data entry and document comparison.
• Working proficiency with Outlook, Excel, Word, shared files, and the ability to learn BisTrack, Package AI, builder portals, and internal ticketing tools.

Measures of success:

• Starts processed within the agreed service window.
• First-pass completeness and accuracy of start records.
• Age and visibility of unresolved intake exceptions.
• Quality of handoff documentation and correct assignment.
• Reduction in recurring start-entry defects.

Benefits

• 🩺 Medical, Dental & Vision Benefits
• 🎉 Company-Paid Holidays
• 💰 401(k) Retirement Plan
• 🛍️ Employee Discounts
• 🎈 Fun Employee Events & Activities
• 🤝 Supportive, Team-Focused Culture