Builder Scheduling Coordinator

About the Role

This Generalist position plays a key role in servicing our customers. The role ensures all field tasks are scheduled and completed on-time, maintains warehouse inventory controls, and ensures customer invoices are completed on time.

This position reports to the Operations Supervisor.

Responsibilities

• Manage service center warehouse inventory accuracy.
• Maintain safety stock level of critical path trim/parts items in inventory.
• Ensure all inventory transactions are processed timely.
• Dispatch Field Service Representatives (FSR’s), Service Technicians, and Installers daily to ensure field efficiency and confirm dispatched work is completed.
• Assist in scheduling warranty service appointments.
• Schedule all field appointments utilizing Salesforce.
• Confirm and stage parts for technicians.
• Backup Customer Service as needed.
• Responsible for all invoicing.
• Follow up with Installers and Service Technicians on any missing work debriefs from the previous day.
• Update 3PL systems with schedule changes.
• Send required delivery reports to 3PL confirming delivery.
• Transship release all orders to invoice customers.
• Keep track of construction schedules through verbal, electronic, or hard copy communications with the superintendent.
• Accumulate schedules as specifically required by the Builder on a regular basis to keep up with any changes and ensure alignment in Salesforce.
• Perform other duties, incidental or regular, as assigned at management’s discretion.

Qualifications

• High School diploma/GED required; A.S. degree preferred.
• Experience using computer programs, including Microsoft Excel and Word.
• Previous AS400 and Salesforce experience is preferred.

Skills

• Superior service attitude.
• Ability to nurture long-term relationships.
• Attention to details and accuracy.
• Strong written and verbal communication skills.
• Ability to communicate with all levels of skilled trades and customers.
• Self-motivated and team-oriented.
• Ability to work in a fast-paced team environment and handle multiple priorities.
• Ability to follow existing guidelines and establish improved procedures.
• Computer literacy, including experience using Microsoft Office software programs.
• Ability to define problems, collect data, establish facts, and draw conclusions.
• Ability to read, analyze, and interpret general business information, documents, and regulations in the English language.
• Ability to handle stressful situations while remaining calm.