Builder - Product Operations

The Opportunity

You will be on the front lines planning, directing, and coordinating the day-to-day and strategic operations that power Reevo’s product and customer experience. This role owns the operating rhythms, policies, and cross-functional execution that accelerate onboarding, improve service quality, and translate customer insights into scalable processes—while ensuring we meet budget, quality, and timeline commitments.

We care a lot about building a strong in-person culture, and we’re very much in build mode. We expect the team to be in our SF office five days a week — that’s important to how we operate and scale right now.

Who You Are

• Product Savvy Operator: You quickly become an expert across all product modules, deeply understanding their intricacies and interactions, to deliver customer value.
• Customer-Centric Leader: Obsessed with delivering exceptional customer experiences, you design operational processes that delight customers and scale.
• Operationally Creative: You identify and implement practical operational stopgaps ("ops hacks") to address immediate product gaps while orchestrating long-term solutions.
• Voice of the Customer: You adeptly represent customer needs, distilling complex feedback into actionable insights for product development.
• Trend-Aware: You maintain a pulse on emerging industry trends in AI, balancing customer requests with strategic market direction.
• Quantitative Storyteller: You’re fluent with numbers—able to analyze data, connect dots, and translate findings into clear narratives and fast, confident decisions.

What You'll Do

• Product & Domain Mastery: Rapidly develop deep expertise across all Reevo product modules and serve as the internal product authority.
• Operational Leadership & Cadence: Define and implement operating policies, SOPs, and controls across onboarding, delivery, and support. Establish operating rhythms (weekly/monthly/quarterly), set KPIs/OKRs, and drive accountability across teams and vendors.
• Program & Process Excellence: Design, implement, and continuously improve end-to-end onboarding and adoption workflows to reduce time-to-value and increase utilization. Implement interim operational solutions to bridge product gaps, with clear exit criteria and handoffs to permanent fixes.
• Cross-Functional Execution: Lead initiatives across Product, Engineering, Sales, CS, and Marketing to remove friction, standardize handoffs, and improve service quality.
• Planning, Capacity & Resources: Forecast demand and capacity (people, process, tooling), prioritize initiatives, and allocate resources to support growth.
• Customer & Market Insight: Act as the Voice of the Customer, translating feedback, usage data, and qualitative insights into clear product and prioritization recommendations. Maintain awareness of AI and revenue-tech trends to inform operational readiness.
• Measurement & Data-Driven Decisions: Define and maintain dashboards across key metrics (TTV, activation, NPS/CSAT, SLAs, backlog, cost per customer, throughput). Independently analyze data (including SQL) to inform decisions, build operating models, and drive adoption improvements.
• Vendors, Tooling & Risk: Evaluate, negotiate, and manage vendors and tools supporting onboarding, support, analytics, and knowledge management. Partner internally on compliance, data handling, and business continuity.

What You Bring

• Bachelor’s degree in Economics, Mathematics, Finance, Business Administration, Operations Management or a related quantitative field (or equivalent practical experience) required.
• 3-7 years in investment banking / consulting, product operations, operations management, customer success operations, or related roles, ideally in B2B SaaS or AI-driven platforms.
• Proven ability to translate complex products and customer feedback into scalable processes and prioritized improvements.
• Demonstrated ability to quickly grasp complex products and translate deep customer understanding into impactful product enhancements.
• Strong analytical and communication skills; comfortable with BI tools and SQLExceptional communication skills, able to effectively represent and advocate for customer needs cross-functionally.
• Experience navigating dynamic startup environments, managing multiple priorities, and driving measurable outcomes.

What We Offer

• Compensation: A highly competitive base salary and bonus structure, and early-stage equity that aligns your success directly with the company's growth.
• Comprehensive Benefits: Competitive health, dental, and vision coverage, generous paid time off (PTO), and other valuable perks designed to support your well being.
• Growth & Development: Clearly defined career advancement paths, dedicated mentorship opportunities, and a strong commitment to investing in your continuous professional development and skill enhancement.
• Dynamic Culture: Join a collaborative, innovative, and fast-paced work environment where your direct contributions have a tangible and immediate impact on the product, the sales strategy, and the overall company trajectory.