Product Builder

About the role

At Spring Labs, we are building the AI-native work automation platform for compliance and customer operations teams in financial services. Our products help banks and fintechs automate complex workflows, from customer disputes to regulatory complaints, while maintaining the reliability, auditability, and control required in regulated environments.

Responsibilities

• Own features end-to-end, from discovery to adoption.
• Work directly with customers to understand workflows, validate solutions, and gather feedback.
• Create wireframes, prototypes, and production-ready designs using Figma and AI-native design tools.
• Turn customer workflows into clear designs, working prototypes, and production-ready implementations.
• Build smaller features directly using AI coding tools such as Cursor, Claude Code, or Codex.
• Partner with engineering on larger features requiring architectural or backend changes.
• Own product quality through rigorous testing and validation.
• Drive feature adoption through training, usage analysis, and customer feedback.
• Create product demos, sales materials, and product documentation.

Requirements

• 5+ years of experience building software products.
• Exceptional UX and product instincts. You can turn complex workflows into intuitive experiences.
• Strong prototyping and design skills in Figma and modern AI-native design tools.
• Comfortable building real product functionality using AI coding tools.
• Strong technical understanding of software systems, APIs, data models, and workflows.
• Highly self-directed and comfortable operating with minimal oversight.
• Strong attention to detail and high quality standards, with a ship-fast, iterate-fast mentality.
• Experience in B2B SaaS, fintech, compliance, operations software, or workflow products is a plus.

Qualifications

• Exceptional problem-solving skills.
• Ability to work independently and manage multiple projects simultaneously.
• Experience with agile methodologies and software development processes.
• Knowledge of compliance regulations relevant to financial services.

Skills

• Strong communication and interpersonal skills.
• Proficiency in Figma, Sketch, or similar design tools.
• Experience with AI and machine learning tools like Cursor, Claude Code, or Codex.
• Understanding of software development lifecycle and agile methodologies.
• Experience with API integration and data modeling.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Paid Time Off
• Paid Sick Leave
• Maternity & Paternity Leave
• Family Savings Account
• Dependent Care Savings Account
• Life Insurance
• 401(k)

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time, Monday through Friday, with occasional evening and weekend work as needed.

Spring Labs is committed to diversity, inclusion, and equality in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation, or any other basis protected by applicable law. Additionally, Spring Labs participates in the E-Verify program, as required by law. Spring Labs is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruiting@springlabs.com and let us know the nature of your request and your contact information.