BUILD CHAMPION

Major Responsibilities

• Serve as the primary trainer and mentor for other build technicians, ensuring consistent build quality and adherence to Service Leadership standards, while maintaining detailed documentation for training modules, standard operating procedures, and best practices
• Oversee the QA (Quality Assurance) process for builds, including completing QA checklists, performing secondary verification, and maintaining minimum quality standards to minimize rework and ensure top build quality
• Provide expert guidance on PC building trends, advanced cooling systems, and diagnostic tools to both customers and the BYO (Build Your Own) department to verify component compatibility
• Manage inventory of tools, components, and consumables needed for custom build services
• Represent the Build Experience program to customers during presentations at pickup, ensuring all expectations are met
• Track and maintain personal and shop build KPIs (including NPS, Same Day rate, and operational compliance) by following SOPs and guides to ensure consistent, efficient, high-quality output
• Stay up to date on retail products, current technologies, and service certifications as required by management
• Maintain a clean and organized work area
• Perform other duties and tasks as assigned

Education & Experience

• Completion of Micro Center’s Build Expert Training lesson plan on Micro Center University
• High School diploma or equivalent