APPLE CHAMPION

Major Responsibilities

• Identify, diagnose and document hardware failure or software problems on Apple electronics
• Provide timely, complete and accurate information directly to customers via face-to-face, telephone or email communication for estimate approval and customer unit repair
• Consistently achieve productivity, customer satisfaction and sales attachment goals of the service repair shop
• Complete all service system transactions accurately
• Understand and utilize technical manuals and support resources
• Keep up-to-date on retail products and current technologies
• Maintain appropriate technical certifications (CompTIA A+, ACMT, ACiT) to enable proper service of products as required by ASP partners
• Maintain the department by ensuring a clean work area, tracking inventory, stocking and replenishing product and participating in merchandising activities
• Support store operations by maintaining loss prevention awareness, assisting with Service Department activities and helping to prepare for physical inventory
• Manage Apple appointment scheduler and update it weekly
• Update and maintain Apple AST server
• Primary trainer for Apprentice technicians looking to obtain ACMT & ACiT certifications
• Perform weekly reporting on current customer satisfaction and product summary scores

Requirements

• High School diploma or equivalent required
• Proficiency in Microsoft Office
• CompTIA A+, ACMT, & ACiT certifications required
• One-year computer service repair or technical customer service experience, preferably in a production-oriented service environment
• Ability to communicate professionally in person, via telephone, and in writing and provide regular updates on customer work orders
• Ability to handle multiple customer issues and tasks simultaneously

Qualifications

• Able to lift up to 50 lbs., stand for prolonged periods of time
• Shifts will include hours before and after the store is open to the public and may include mornings, nights, weekends and holidays

Benefits

• Flexible Schedules & Excellent Pay
• Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• 401K Plan with Company Match
• Esteemed Vendor & Company Job Training
• Career Advancement Opportunities