BUILD CHAMPION

About the role

Micro Center is the nation’s leading computer and electronic device big-box retailer, offering an industry-leading selection of 40,000+ premier computer products and a highly knowledgeable staff. The Build Champion serves as the technical expert for custom PC builds, ensuring excellence in customer service, training, and build quality. This role is responsible for training Build Experts, managing the Build Experience program, and collaborating with sales and service teams to deliver a premium customer experience.

Responsibilities

• Serve as the primary trainer and mentor for other build technicians, ensuring consistent build quality and adherence to Service Leadership standards, while maintaining detailed documentation for training modules, standard operating procedures, and best practices.
• Oversee the QA (Quality Assurance) process for builds, including completing QA checklists, performing secondary verification, and maintaining minimum quality standards to minimize rework and ensure top build quality.
• Provide expert guidance on PC building trends, advanced cooling systems, and diagnostic tools to both customers and the BYO (Build Your Own) department to verify component compatibility.
• Manage inventory of tools, components, and consumables needed for custom build services.
• Represent the Build Experience program to customers during presentations at pickup, ensuring all expectations are met.
• Track and maintain personal and shop build KPIs (including NPS, Same Day rate, and operational compliance) by following SOPs and guides to ensure consistent, efficient, high-quality output.
• Must be willing to provide photo/headshot for use online in “Meet Your Build Champion” section of Builds Landing pages.
• Keep up to date on retail products, current technologies, and service certifications as required by management.
• Maintain a clean and organized work area.
• Perform other duties and tasks as assigned.

Requirements

• Completion of Micro Center’s Build Expert Training lesson plan on Micro Center University.
• High School diploma or equivalent.
• Ability to talk and hear; read, analyze, and interpret general business periodicals, professional journals, or government regulations; write reports, business correspondence, and procedure manuals.
• Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other associates.
• Ability to calculate figures such as discounts, interest, commissions, proportions, and percentages, and apply concepts of basic algebra.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form.
• Ability to stand at least eight hours per day; reach and grasp or handle objects, tools, or controls; frequently walk, stoop, or kneel; occasionally climb stairs or ladders.
• Ability to regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 50 pounds.
• Ability to adjust focus; color vision, peripheral vision, distance vision, and close vision to read UPC symbols, manuals, etc.
• Ability to work in conditions typical of a high-technology retail environment, including moderate noise levels.
• Ability to work a retail schedule that includes all hours of store operation as needed—including nights, weekends, holidays, and occasional overtime—with consistent Saturday availability due to historically high build volume on that day.

Benefits

• Medical, Dental, and Vision Benefits for Regular Full-Time Associates.
• Employee Discount that includes a Friends & Family Discount Program.
• Tuition Reimbursement & Education Discounts.
• Paid Time Off for Regular Associates.
• 401K Plan with Company Match.
• Esteemed Vendor & Company Job Training.
• Career Advancement Opportunities.