Team Lead

THE ROLE

The Team Lead is to be the primary liaison between a customer’s headquarters and Vixxo to ensure decisions regarding the account demonstrate we have a thorough understanding of their organization and are aligned with shared goals and objectives resulting in exceptional service, customer retention and satisfaction.

TOP 3 RESPONSIBILITIES

• Connect with customers and build appropriate rapport to have a thorough understanding of needs, expectations and requirements in order to achieve customer goals and service level agreements. Provide effective and proactive communication to customer regarding status of services, time estimations and cost.
• Connect with service providers and build appropriate rapport to meet customer expectations. Review scope of work and pricing negotiate rates and costs as necessary with a laser focus on customer cost reduction. Verify customer requirements have been met and approve changes on behalf of the customer when applicable. Submit recommendations and proposals to customers.
• Analyze key metrics, daily & weekly reports, and performance indicators to identify areas of focus and/or necessary improvements. Determine appropriate actions, communications and take steps necessary to continue providing exceptional service ensuring deliverables meet contractual requirements and reduce customer costs.

QUALIFICATIONS

• 3 - 5 years’ experience in customer service, customer retention, business development and/or account management, preferred. (Previous team lead and/or supervisory experience is preferred)
• Experience with Microsoft Office products including Excel, Outlook, and Word; experience working with Siebel and databases a plus.
• Excellent interpersonal skills, a high degree of reliability, commitment, tenacity, teamwork and creative energy to achieve success
• Excellent written and verbal communication skills; strong problem-solving skills and data analysis abilities
• A high school diploma or equivalent is required. A Bachelor’s degree is preferred

WHY VIXXO

Vixxo wants your ambition, your experience, your talent, and what makes you unique. We may have a place for you on one of our many teams, all dedicated to facilities management for some of your favorite retail, grocery, restaurant and convenience market brands.

We also work equally as hard at growing our corporate culture, which includes Vixxo’s commitment to diversity and the fact great minds think differently.

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