Buffet Ambassador | Kea Lani Restaurant | Casual

About the role

As the Buffet Ambassador, properly greet and acknowledge guests in a friendly and welcoming manner when entering into the buffet room. Responsible to monitor and maintain the hot and cold buffet stations by maintaining quality standards, sanitation, and food safety. Serves guests with a professional, friendly, and positive attitude and puts guest requests above other duties. Acts as a front-line ambassador for the department, has full knowledge of buffet items, contents and recipes and represents a high standard of excellence. Your attention to detail, sense of urgency and knowledge of our outstanding Food & Beverage offerings makes guests of our restaurants feel unique and valued.

Responsibilities

• Check buffet stations for necessary equipment and set up: ice, dishes, utensils, ensuring all stations are on, music is on and at an appropriate volume. Ensure these are completed prior to the opening of restaurant
• Assist guest regarding buffet items in an informative and helpful way
• Maintain and clean buffet stations, utensils and ensure to replenish as needed
• Expedite all buffet food replenishments from main kitchen to Kea Lani buffet room, following standards of presentation
• Ensure that temperatures of all hot & cold items in the buffet room are at the proper temperature for consumption based on the State of Hawaii & EHC (Environmental Health Consultancy) food handling safety standards
• Keep in consistent communication with kitchen team in order to ensure that food items are replenished in a timely manner
• Ensure that overall cleanliness and maintenance of our buffet exceeds expectations
• Adhere to the LQA, State of Hawaii & EcoSure food handling safety standards
• Organize time so all side work is completed according to shift demand
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our guests
• Focus attention on anticipating guest needs, remaining calm and courteous at all times

Requirements

• Previous experience in Food & Beverage is an asset.
• Previous experience in a luxury hotel environment desirable.
• Requires good communication skills, both verbal and written.
• Must be able to read and write to facilitate the communication process.

Skills

• Attention to detail
• Sense of urgency
• Knowledge of outstanding Food & Beverage offerings

Benefits

• Comprehensive benefits package (Medical, Vision and Dental)
• 401(k)
• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Able to make a difference through our Corporate Social Responsibility activities

Pay

$26.19

Schedule

Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.