Server | Kea Lani Restaurant - Casual

Company Description Located on the coveted south shore of Maui in Wailea, Fairmont Kea Lani is Hawaiʻi’s only all-suite and villa luxury oceanfront resort. This newly transformed, distinctive property is located on the sunny shores of Polo Beach amongst 22 acres of tropical landscape, offering authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha. From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love! WAGE $16.00 Job Description POSITION PURPOSE Providing Inspired Food & Beverage to highlight the destination we represent is one of our passions. As a Server at Kea Lani Restaurant, you will be a hospitality ambassador that will connect our guests to the delectable cuisine inspired by our diverse culture and island home. Your detailed knowledge, colorful descriptions of our offerings and impeccable service will help us showcase our passion and accomplish our mission of turning moments into memories. Essential Functions Responsible for providing Food & Beverage service within Fairmont & Leading Quality Assurance (LQA) standards. Areas of responsibility will include and are not limited to the following: Confirm station assignmentComplete daily opening checklist and duties assignedFollow Fairmont Kea Lani sequence of service which will include but not limited to the following: welcome guests, introduce venue with approved verbiage, set table with glassware, take beverage orders, pour water/juice/coffee, take food orders, punch in order to POS, pick up or prepare drinks and deliver, set table, pick-up and delivery of food orders and maintain cleanliness of all tables and work stationReceive and process all transactions from guests in an efficient and accurate mannerHave full knowledge of all menu items, garnishes, contents and preparation methodsActively participate in monthly departmental sales promotionsAdhere to the State of Hawaii & EHC (Environmental Health Consultancy) food handling safety standardsOrganize time so all side work is completed according to shift demandMaintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guestsFocus attention on guest needs, remaining calm and courteous at all timesPromote and enforce health and safety awareness as well as to have a complete understanding of the emergency proceduresFollow hotel and departmental policies, procedures and service standardsContribute to the improvement of the operation by contributing ideas, making suggestions and actively participate in departmental communication meetingsActively participate and promote the Fairmont Kea Lani, Maui’s environmental program and department specific initiatives in working towards sustainable operationsCheck with manager before leaving shift. Bring any concerns to the attention of the Manager On Duty Upon employment, all colleagues are required to fully comply with Fairmont rules and regulations for the safe and effective operation of the hotel’s facilities. Colleagues who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Supportive Functions In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Additional duties as necessary and assigned. SUPERVISION RECEIVED Direct: Kea Lani Restaurant Manager Indirect: Director of Food & Beverage SUPERVISION EXERCISED Direct: N/A Indirect: N/A Specific Job Knowledge, Skills And Abilities The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to speak, read, write and understand the English language.Requires good communication skills, both verbal and written.Must be able to read and write to facilitate the communication process.Multilingualism is an assetMust be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.Must possess basic computational ability.Must be able to multi-task and be detail-oriented in a fast paced, high volume environment.Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments.Must be able to work well with othersMaintain a professional working environment and attitude. Physical Demands Frequency Key: Rare: up to 1 hour, Occasional: 1-3 hours, Frequent: 3-6 hours, Constant: 6-8 hours. Physical Activity Frequency Sitting Rare Standing Constant Walking, climbing stairs Constant Crouching/Bending/Stooping/Kneeling Occasional Reaching Occasional Lifting/Carrying (50 lbs.) Occasional Lifting/Carrying (30 lbs.) Frequent Pushing/Pulling (50 lbs.) Occasional Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Must have manual dexterity to be able to operate kitchen or restaurant equipment as needed. Work tasks are performed both indoors and outdoors. Indoor temperature is moderate and controlled by hotel environmental systems. Outdoor conditions will vary throughout the year. Qualifications QUALIFICATION STANDARDS Education High School diploma (or equivalent) and/or vocational trainingDegree in Hospitality or Tourism is an asset Experience Minimum 2- years’ serving experience in high volume, upscale full service restaurantPrevious point of sale system experience is an assetPrevious fine dining experience is an asset Licenses or Certificates TB ClearanceMaui County Liquor CardFood Safety Certification or ServSafe Certification Grooming All associates must maintain a neat, clean and well-groomed appearance per Fairmont standards. This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time. Additional Information All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Join our ‘ohana today: Visit our website to learn more about living and working for Fairmont Hawai’i. www.fairmonthawaiijobs.com Why work for Accor? So you can discover a world where life pulses with passion! Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you. With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality. Hospitality is a work of heart! #fairmontcareers #alwayskealani