BTS Specialist II

Essential Duties And Responsibilities

• Adequately adhere to proper manufacturing methods to sustain Food Safety and Quality expectations.
• Collaborate and resolve issues quickly and efficiently focusing on our company's Core Values.
• Provide supplementary Service Desk responsibilities as needed at the direction of the IT Service Support Associate and/or BTS Service Support Manager.
• Install or assist in installation of hardware and peripheral components, such as HMI’s/MMI’s, projectors, monitors, keyboards, printers, mobile devices and other similar or related equipment.
• Install & Configure standard or specific software packages, such as operating systems, standard applications that include but are not limited to Microsoft Office Suite Applications, proprietary ERP applications, or custom applications, etc.
• Instruct users in use of equipment, software, and manuals, including one on one training, and the creation of value added documentation. Provide additional and continued training as need in support of integrated hardware & software systems.
• Perform infrastructure troubleshooting to isolate and diagnose common network related problems, creates relevant documentation, such as network diagrams and maintains accuracy of data in IPAM Tool or relevant management systems.
• Upgrades network hardware and software components as required and at the direction of IT System Support Supervisor, IT System Support Manager, and/or Network & Security Team.
• Support IT Technical & IT Operations Team in continued expansion and ongoing support of Infrastructure & Server Equipment, including but not limited to UPS, Servers, Switch Gear, Storage, etc.
• Install and troubleshoot wiring as required for local area network and telephony systems, including isolated or segmented networks.
• Maintain accurate transactional record of IT Company assets in accordance to policies and procedures.
• Site administration of the local and enterprise CMDB, documentation and allocation of assets within the asset lifecycle.
• Perform or Assist in the Preventive Maintenance on computers, HMI’s, labeling & printing devices, peripherals, etc.
• Administration & Monitoring of Incident Management & Request Fulfillment queues in ITSM Tool, focusing on continuous improvement and emphasis on root cause analysis.

Education And Experience

• A High School Diploma Required;
• An Associates/Bachelor’s Degree Preferred;
• One (3) to three (5) years of proven experience in a Manufacturing or Distribution environment.
• Support of ERP/MSC preferred.
• A+ Certification or equivalent
• Network + CCENT Certifications and/or equivalent
• ITIL Foundations or Equivalent Certification a plus

Additional Responsibilities

• Additional responsibilities as directed by the IT Systems Support Supervisor, IT Systems Support Manager or IT Operations SRQ.

Work Environment

• Ability to work various hours, including 2nd/3rd shift & weekends.
• Ability to work in confined areas, ceilings, and attic spaces to run wire for system integration or telecommunications.
• Ability to lift up to 50 lbs. in order to move and/or install necessary equipment.
• Ability to work in refrigerated (34-38 degree) environment for prolonged periods.
• Ability to work in high temperature areas (attic space) for prolonged periods.
• Willing to travel if necessary for training & on-site systems support.

Location

Jarratt, VA

Time Type

Full time

Department

Management Information Systems