Management Information Systems-BTS Specialist II

We need to output HTML fragment with sections: About the role? The posting includes "Job Description" then duties, then "Essential Duties And Responsibilities", then "Education And Experience", then "Additional Responsibilities", then "Work Environment", then "About Us". We need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we must only include sections when posting has real specific content. The posting does not have explicit sections named like that, but we can map content to appropriate headings: "Responsibilities" for duties, "Requirements" for education/experience, "Qualifications" maybe for certifications, "Skills" maybe not explicit, "Work Environment" could be a section but not in allowed list; allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should not create headings not in that list. So we need to fit content into those allowed headings. "About the role" could be a brief summary (maybe from Job Description). "Responsibilities" for duties. "Requirements" for education/experience. "Qualifications" for certifications etc. "Skills" maybe not present; we could omit if no specific skill list. "Benefits", "Pay", "Schedule" only if present. The posting mentions work schedule varies, ability to work various hours, etc. That's schedule info. So we can include Schedule section with that info. Benefits not mentioned. Pay not mentioned. So we omit those. We must not repeat job title as heading. No Job ID. Remove boilerplate like About Us? That's not in allowed headings; but we could maybe put About Us under About the role? The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., meaning those are examples; we could also use other headings? It says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect only those headings. So we should map content to those. About Us could go under About the role? Probably not; but we could include About the role as a brief description of the role (the job description). The About Us paragraph is company description, not role. Might be considered boilerplate? It's not navigation/legal/EEO, but it's about company. Might be okay to include under About the role? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." About Us is not that; it's company info. Could be kept. But we need to fit into allowed headings. Perhaps we can treat About the role as containing both role description and company overview. Or we could omit About Us if not fitting. But we should preserve ALL substantive information; we cannot omit company description if it's substantive. However the instruction says "Prefer a few substantive sections over many thin ones." So we could include About the role with job description and maybe also include About Us as a paragraph within that section. Thus structure:

About the role

Job Description: Installs, modifies, configures, and repairs computer hardware and software systems, and provides Tier I/II technical assistance to system users. Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI’s and Performance Metrics. Incident Queue Management & Problem Management (RCA) in ITSM Tool. Installs, configures, troubleshoots, and upgrades computer related production equipment, such as automated/manual labeling equipment, shop floor data collection terminals, mobile devices, HMI’s, etc. Continuous Improvement, Innovation, & Technical & Functional Testing of new technologies. Administration, Management, and Monitoring of Telephony & Voicemail Systems. Performs Tier I/II Support and troubleshoots/resolves Incidents or Problems related to telephony and voicemail systems. Installs and maintains extensions, phone lines, and fax devices as needed. Acts as liaison between equipment vendors and the company. Performs administration and integration of local area network(s) (LAN) and wireless local area networks (WLAN), under the direction of the IT Systems Support Supervisor, IT Systems Support Manager, and/or Network & Security Team. Implements, Maintains, & Supports any future electronic or technical systems as may be required. Installs, configures, monitor’s, troubleshoots, and maintains stand-alone/network LaserJet printers and/or Multi-Function Devices. Assist IT System Support Analysts with triaging and resolving Tier I Oracle EBS, WMS, MWA, OPM, etc related issues. Creates, Updates, and maintains Standard Operating Procedures, How To Documents and Work Instructions at the direction and/or request of the IT Systems Support Supervisor, IT Systems Support Manager. Reviews documentation for accuracy and integration into Knowledge Management System. Essential Duties And Responsibilities Provide supplementary Service Desk responsibilities as needed at the direction of the IT Service Support Associate and/or BTS Service Support Manager.Installs or assists in installation of hardware and peripheral components, such as HMI’s/MMI’s, projectors, monitors, keyboards, printers, mobile devices and other similar or related equipment.Installs & Configures standard or specific software packages, such as operating systems, standard applications that include but are not limited to Microsoft Office Suite Applications, proprietary ERP applications, or custom applications, etc.Instructs users in use of equipment, software, and manuals, including one on one training, and the creation of value added documentation. Provides additional and continued training as need in support of integrated hardware & software systems.Performs infrastructure troubleshooting to isolate and diagnose common network related problems, creates relevant documentation, such as network diagrams and maintains accuracy of data in IPAM Tool or relevant management systems.Upgrades network hardware and software components as required and at the direction of IT System Support Supervisor, IT System Support Manager, and/or Network & Security Team.Support IT Technical & IT Operations Team in continued expansion and ongoing support of Infrastructure & Server Equipment, including but not limited to UPS, Servers, Switch Gear, Storage, etc..Installs and troubleshoots wiring as required for local area network and telephony systems, including isolated or segmented networks.Monitor functioning of manufacturing or distribution equipment, including mobile devices, to ensure systems operation & function wtihin compliance with OEM specifications.Maintain accurate transactional record of IT Company assets in accordance to policies and procedures.Site administration of the local and enterprise CMDB, documentation and allocation of assets within the asset lifecycle.Perform or Assist in the Preventive Maintenance on computers, HMI’s, labeling & printing devices, peripherals, etc.Administration & Monitoring of Incident Management & Request Fulfillment queues in ITSM Tool, focusing on continuous improvement and emphasis on root cause analysis.

Then Responsibilities? Actually we already included duties. Maybe we should separate: About the role short summary, Responsibilities list. But we have a lot of duties; we could put them under Responsibilities as

• . The About the role could be a brief overview: "Installs, modifies, configures, and repairs computer hardware and software systems, provides Tier I/II technical assistance, oversees ITSM tools, etc." But we must preserve ALL substantive information; we cannot lose detail. If we summarize, we lose detail. So we need to keep all details. Could put all details under Responsibilities as list items. Then About the role could be a short paragraph from the first sentence maybe. But that would duplicate content. We must not duplicate lines. So we need to split content without duplication. Could put the first paragraph as About the role (summary) and then the rest as Responsibilities list. But we need to ensure we don't lose any detail. The first paragraph is: "Job Description Installs, modifies, configures, and repairs computer hardware and software systems, and provides Tier I/II technical assistance to system users. Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI’s and Performance Metrics. Incident Queue Management & Problem Management (RCA) in ITSM Tool. Installs, configures, troubleshoots, and upgrades computer related production equipment, such as automated/manual labeling equipment, shop floor data collection terminals, mobile devices, HMI’s, etc. Continuous Improvement, Innovation, & Technical & Functional Testing of new technologies. Administration, Management, and Monitoring of Telephony & Voicemail Systems. Performs Tier I/II Support and troubleshoots/resolves Incidents or Problems related to telephony and voicemail systems. Installs and maintains extensions, phone lines, and fax devices as needed. Acts as liaison between equipment vendors and the company. Performs administration and integration of local area network(s) (LAN) and wireless local area networks (WLAN), under the direction of the IT Systems Support Supervisor, IT Systems Support Manager, and/or Network & Security Team. Implements, Maintains, & Supports any future electronic or technical systems as may be required. Installs, configures, monitor’s, troubleshoots, and maintains stand-alone/network LaserJet printers and/or Multi-Function Devices. Assist IT System Support Analysts with triaging and resolving Tier I Oracle EBS, WMS, MWA, OPM, etc related issues. Creates, Updates, and maintains Standard Operating Procedures, How To Documents and Work Instructions at the direction and/or request of the IT Systems Support Supervisor, IT Systems Support Manager. Reviews documentation for accuracy and integration into Knowledge Management System." That's a big block. Then "Essential Duties And Responsibilities" starts with more list. We could treat that as continuation of responsibilities. So we could combine all duties into one Responsibilities section as a list. Then About the role could be a brief generic statement like "The role involves installing, maintaining, and supporting hardware, software, network, and telephony systems in a manufacturing/distribution environment, providing Tier I/II support, managing ITSM tools, and ensuring compliance with KPIs." But that would be summarizing and potentially losing some specifics like specific equipment (HMI, labeling equipment, etc.) and specific tasks like creating SOPs, monitoring CMDB, etc. However we could keep those specifics in the Responsibilities list. So About the role could be a short high-level description that doesn't omit specifics because they are covered elsewhere. That's acceptable as long as we don't lose any substantive information; we just move specifics to Responsibilities. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Summarizing away detail would be violating if we omit details. But if we keep details in Responsibilities, it's okay. About the role can be a brief overview that doesn't omit any detail that isn't elsewhere. So we need to ensure that every piece of info appears either in About the role or Responsibilities or other sections. Let's extract details: From first block (Job Description): - Installs, modifies, configures, and repairs computer hardware and software systems. - Provides Tier I/II technical assistance to system users. - Perform oversight and administration of ITSM Tools. - Accuracy of information in ticketing system. - Compliance to current & future KPI’s and Performance Metrics. - Incident Queue Management & Problem Management (RCA) in ITSM Tool. - Installs, configures, troubleshoots, and upgrades computer related production equipment, such as automated/manual labeling equipment, shop floor data collection terminals, mobile devices, HMI’s, etc. - Continuous Improvement, Innovation, & Technical & Functional Testing of new technologies. - Administration, Management, and Monitoring of Telephony & Voicemail Systems. - Performs Tier I/II Support and troubleshoots/resolves Incidents or Problems related to telephony and voicemail systems. - Installs and maintains extensions, phone lines, and fax devices as needed. - Acts as liaison between equipment vendors and the company. - Performs administration and integration of local area network(s) (LAN) and wireless local area networks (WLAN), under the direction of the IT Systems Support Supervisor, IT Systems Support Manager, and/or Network & Security Team