Breakfast Hostperson

About the Role

The Breakfast Hostperson is responsible for offering prompt and courteous service to ensure guests have an enjoyable experience. This role also maintains the cleanliness and guest-ready appearance of the outlet.

Character traits of honesty and trustworthiness are essential, as associates have access to guestrooms and property. Potential associates must pass appropriate security clearances per company policy.

Responsibilities

• Prepare and consistently maintain the dining area and supplies in a guest-ready atmosphere.
• Close out shifts by cleaning and restocking supplies for the next day or shift.
• Maintain safety and security practices, including thorough knowledge of emergency procedures.
• Ensure guests are provided with the highest quality product and service.
• Complete brand standard documentation as required.
• Perform other duties as assigned, provided the associate is capable.

Requirements

• High school diploma or equivalent.
• Food Handling certification preferred.
• Prior experience in a food and beverage position is preferred.
• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for eight hours, bend, stretch, and reach.
• Must have the ability to see, hear, and communicate effectively with guests and associates.

Knowledge, Skills, and Abilities

• Knowledge:
  • Menu items and beverage choices.
  • Standards of operation as required by the brand.
  • Area shopping, dining, entertainment, and travel directions to assist guest inquiries.
  • Daily hotel operations, including checking daily events and updating bulletin boards on changes, new procedures, and events.
  • Entire property, staff, services, hours of operation, types of rooms, locations, rates, and discounts.
• Skills:
  • Service-minded, friendly, and professional behavior.
  • Ability to suggest and serve quality food and beverage items as per standards.
• Abilities:
  • Multitask while remaining associate- and guest-service centric.
  • Effectively communicate with guests, department heads, associates, and home office support staff.
  • Solve guest issues with professionalism while maintaining a hospitable attitude.
  • Work as a team member in aspects such as cleaning, side work, food preparation, and storage.

Working Conditions

• This position requires a physical presence at the hotel and is not conducive to telecommuting or remote work.
• May require working weekends to greet guests and ensure meeting or group satisfaction.
• Involves standing and walking for long periods while maintaining a friendly, professional image.
• Flexibility in work schedule is required; availability may be necessary 24/7, including weekends and holidays.

Career Advancement Opportunities

• Food and Beverage Supervisor
• Guest Service Representative