Breakfast Hostperson

About the Role

The Breakfast Hostperson is responsible for offering prompt and courteous service so guests have an enjoyable experience. This role also maintains the cleanliness and guest-ready appearance of the outlet.

Character traits of honesty and trustworthiness are essential, as associates have access to guestrooms and property. Potential associates must pass appropriate security clearances.

Responsibilities

• Prepare and consistently maintain the dining area and supplies in a guest-ready atmosphere.
• Close out shifts by cleaning and restocking supplies for the next day or shift.
• Maintain safety and security practices, including thorough knowledge of emergency procedures.
• Ensure guests are provided with the highest quality product and service.
• Complete brand standard documentation as required.
• Perform other duties as assigned, provided the associate is capable.
• Multi-task while remaining guest-service centric.
• Effectively communicate with guests, department heads, associates, and home office support staff.
• Solve guest issues professionally while maintaining a hospitable attitude.
• Work as a team member in cleaning, side work, food preparation, and storage.

Requirements

• High school diploma or equivalent.
• Food Handling certification preferred.
• Prior experience in a food and beverage position is preferred.
• Ability to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Ability to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Ability to stand for eight hours, bend, stretch, and reach.
• Must be able to see and hear.
• Must be able to communicate with other associates and/or guests.

Knowledge, Skills, and Abilities

• Knowledge:
  • Menu items and beverage choices.
  • Standards of operation as required by brand.
  • Area shopping, dining, entertainment, and travel directions to assist guest inquiries.
  • Daily hotel operations, including checking daily events and keeping bulletin boards updated.
  • Entire property, staff, services, hours of operation, types of rooms, locations, rates, and discounts.
• Skills:
  • Service-minded, friendly, and professional behavior.
  • Ability to suggest and serve quality food and beverage items as per standards.

Working Conditions

• Physical presence at the hotel is required; this role is not conducive to telecommuting or remote work.
• May be required to work weekends to greet guests and ensure meeting or group satisfaction.
• Standing and walking for long periods while maintaining a friendly, professional image.
• Flexible work schedule, including availability as necessary 24/7, weekends, and holidays.

Pay

$12.00/hour

Career Advancement Opportunities

• Food and Beverage Supervisor
• Guest Service Representative