Breakfast Hostperson

About the Role

The Breakfast Hostperson is responsible for offering prompt and courteous service so guests have an enjoyable experience. This person also maintains the cleanliness and guest-ready appearance of the outlet.

Character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

Requirements

• High school diploma or equivalent
• Food Handling certification preferred
• Prior experience in a food and beverage position is preferred
• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted
• Must be able to stand for eight hours, bend, stretch, and reach
• Must be able to see and hear
• Must be able to communicate with other associates and/or guests

Responsibilities

• Prepare and consistently maintain dining area and supplies in a guest-ready atmosphere
• Close out shift by cleaning and restocking supplies for the next day or shift
• Maintain safety and security practices; have thorough knowledge of emergency procedures
• Ensure guests are provided with the highest quality product and service
• Ensure brand standard documentation is completed as required
• Perform other duties as assigned, that the associate is capable of performing

Skills & Knowledge

• Knowledge of menu items and beverage choices
• Standards of operation as required by brand
• Area shopping, dining, entertainment, and travel directions to assist guest inquiries
• Daily hotel operations, including checking daily events and updating bulletin boards on changes, new procedures, and events
• Entire property, staff, services, hours of operation, types of rooms, locations, rates, and discounts
• Service-minded, friendly, and professional behavior
• Ability to suggest and serve quality food and beverage items as per standards
• Multitask while remaining associate- and guest-service centric
• Effectively communicate with guests, department heads, associates, and home office support staff
• Solve guest issues with professionalism while maintaining a hospitable attitude
• Work as a team member in aspects such as cleaning, side work, food preparation, and storage

Working Conditions

• This position requires a physical presence at the hotel and is not conducive to telecommuting or remote work
• May be required to work weekends to greet guests and ensure meeting or group satisfaction
• Standing and walking for long periods while maintaining a friendly professional image
• Flexible work schedule; be available as necessary 24/7, including weekends and holidays

Career Advancement

• Food and Beverage Supervisor
• Guest Service Representative