Breakfast Hostperson

About the Role

The Breakfast Hostperson is responsible for offering prompt and courteous service so guests have an enjoyable experience. This role also maintains the cleanliness and guest-ready appearance of the outlet.

Character traits of honesty and trustworthiness are essential, as associates have access to guestrooms and property. Potential associates must pass appropriate security clearances per company policy.

Responsibilities

• Prepare and consistently maintain the dining area and supplies in a guest-ready atmosphere.
• Close out shifts by cleaning and restocking supplies for the next day or shift.
• Maintain safety and security practices, including thorough knowledge of emergency procedures.
• Ensure guests are provided with the highest quality product and service.
• Complete brand standard documentation as required.
• Perform other duties as assigned, provided the associate is capable.

Requirements

• High school diploma or equivalent.
• Food Handling certification preferred.
• Prior experience in a food and beverage position is preferred.
• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for eight hours, bend, stretch, and reach.
• Must be able to see, hear, and communicate effectively with guests and associates.

Knowledge, Skills, and Abilities

• Knowledge: Menu items and beverage choices, brand standards of operation, area shopping/dining/entertainment/travel directions, daily hotel operations, property services, room types, locations, rates, and discounts.
• Skills: Service-minded, friendly, and professional behavior; ability to suggest and serve quality food and beverage items per standards.
• Abilities: Multitask while remaining guest-service centric; effectively communicate with guests, department heads, associates, and support staff; solve guest issues professionally; work as a team member in cleaning, side work, food preparation, and storage.

Working Conditions

• Physical presence at the hotel is required; not conducive to telecommuting or remote work.
• May require weekend availability to greet guests and ensure meeting or group satisfaction.
• Standing and walking for long periods while maintaining a friendly, professional image.
• Flexible work schedule, including availability as necessary 24/7, weekends, and holidays.

Career Advancement Opportunities

• Food and Beverage Supervisor
• Guest Service Representative