Breakfast Hostperson

About the Role

The Breakfast Hostperson is responsible for offering prompt and courteous service so guests have an enjoyable experience. This person also maintains the cleanliness and guest-ready appearance of the outlet.

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

Responsibilities

• Prepare and consistently maintain the dining area and supplies in a guest-ready atmosphere.
• Close out shift by cleaning and restocking supplies for the next day or shift.
• Maintain safety and security practices; have thorough knowledge of emergency procedures.
• Ensure guests are provided with the highest quality product and service.
• Ensure brand standard documentation is completed as required.
• Perform other duties as assigned, provided the associate is capable.

Requirements

• High school diploma or equivalent.
• Food Handling certification preferred.
• Prior experience in a food and beverage position is preferred.
• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for eight hours, bend, stretch, and reach.
• Must be able to see and hear.
• Must be able to communicate with other associates and/or guests.

Skills & Abilities

• Knowledge: Menu items and beverage choices; standards of operation as required by brand; area shopping, dining, entertainment, and travel directions to assist guest inquiries; daily hotel operations, including checking daily events and bulletin boards for updates; entire property, staff, services, hours of operation, types of rooms, locations, rates, and discounts.
• Skills: Service-minded, friendly, and professional behavior; ability to suggest and serve quality food and beverage items as per standards.
• Abilities: Multitask while remaining guest-service-centric; effectively communicate with guests, department heads, associates, and home office support staff; solve guest issues professionally while maintaining a hospitable attitude; work as a team member in aspects such as cleaning, side work, food preparation, and storage.

Working Conditions

• This position requires a physical presence at the hotel and is not conducive to telecommuting or remote work.
• May be required to work weekends to greet guests and ensure meeting or group satisfaction.
• Standing and walking for long periods while maintaining a friendly, professional image.
• Flexible work schedule; must be available as necessary, including 24/7, weekends, and holidays.

Career Advancement

Possible advancement opportunities include:

• Food and Beverage Supervisor
• Guest Service Representative

Pay

$16 per hour.