Brand Advocate Position in West Point, New York

West Point, New York

About the Role

Cellairis is looking for self-motivated people who want to be in a highly visible, fast-paced, and competitive retail role. The Brand Advocate performs customer conversion sales at the Cellairis walk-by entry doors, enticing each walk-by customer with free products to encourage them to visit the store and commit to a purchase. You will use AIDA model (attention, interest, desire, action) based scripts to drive customers to the Cellairis counter, persuade them to show their broken phone, receive a repair quote, or join the mailing list.

Responsibilities

• Perform customer conversion sales at the Cellairis walk-by entry doors.
• Entice walk-by customers with free products to encourage store visits and purchases.
• Use AIDA model-based scripts to gain customer attention, interest, desire, and action.
• Persuade customers to show broken phones, receive repair quotes, or join the mailing list.
• Drive customers to the Cellairis counter to agree to participation terms for free goods or services.

Core Competencies

• Outgoing and approachable
• Persuasive personality
• Proven sales skills
• Determined and self-motivated
• Results-oriented
• Persistent in nature
• Ability to turn objections into leads

Required Attitude & Personality

• Drive and Urgency: Has tremendous energy and initiative to drive customers to the store and generate sales. Able to memorize scripts and use them naturally and with high energy. Recognizes and capitalizes on a high percentage of sales opportunities.
• Attitude: Always has a positive and open attitude that positively affects team members. Open to coaching and new techniques. Never appears discouraged and is always moving forward.
• Genuine Customer Service: Has genuine concern for customers and knows the Customer Service Guide front to back.

Requirements

• Excellent communication skills, highly energetic, and approachable.
• Genuine customer service skills and ability to develop relationships with clients.
• Ability to stand for long periods of time.
• Ability to lift 25 lbs.
• Own reliable transportation and valid Driver’s License.
• Professional appearance.
• Manageable commute (Cellairis reserves the right to determine acceptable commute distance).

Qualifications

• Retail experience recommended but not required: 1-3 years in a retail sales environment.
• Proven ability to meet and exceed sales goals.
• Sampling selling experience is a plus.

Physical & Other Requirements

• Must have own (not public) means of transportation.
• Subject to reference check, background check, credit check, drug screen, skills assessment, personality assessment, and language proficiency testing.
• Smoke-free work environment; preference for non-smokers.

Schedule

Multiple shifts available.