Brand Advocate Position in Manhattan, New York

Location: Manhattan, New York

About the Role

Cellairis is looking for self-motivated Brand Advocates to perform customer conversion sales at our store entry doors. In this highly visible, fast-paced, and competitive retail role, you will entice walk-by customers with free products to encourage them to visit our store and commit to a purchase. Using AIDA model (attention, interest, desire, action) based scripts, you will persuade customers to show their broken phones, receive a repair quote, or join our mailing list. Your goal is to drive customers to the Cellairis counter by making them aware of special offers and enticing them to participate.

Responsibilities

• Engage walk-by customers using scripts to generate interest and drive them to the store.
• Entice customers with free products to encourage store visits and potential purchases.
• Persuade customers to show broken phones, receive repair quotes, or join the mailing list.
• Use the AIDA model (attention, interest, desire, action) to convert leads into sales opportunities.
• Turn objections into leads and failures into positive actions.

Requirements

• Excellent communication skills, highly energetic, and approachable.
• Genuine customer service skills with the ability to develop client relationships.
• Ability to stand for long periods and lift up to 25 lbs.
• Own reliable transportation and a valid driver’s license.
• Professional appearance and adherence to Cellairis Retail Dress Code.
• Manageable commute (Cellairis reserves the right to determine acceptable commute distance).

Qualifications

• Retail experience recommended but not required (1-3 years in a retail sales environment is a plus).
• Proven ability to meet and exceed sales goals.
• Sampling or selling experience is beneficial.
• Highly motivated, results-oriented, and persistent.
• Outgoing, persuasive, and self-driven personality.

Core Competencies

• Drive and Urgency: High energy and initiative to drive customers to the store and generate sales. Ability to memorize scripts and use them naturally with enthusiasm. Recognizes and capitalizes on sales opportunities.
• Attitude: Positive, open, and coachable. Encourages team members and remains resilient in the face of challenges.
• Genuine Customer Service: Demonstrates sincere concern for customers and is well-versed in the Customer Service Guide.

Physical Requirements

• Ability to stand for extended periods.
• Capable of lifting up to 25 lbs.

Schedule

Multiple shifts available.

Additional Information

• Candidates must have their own (non-public) means of transportation.
• All candidates are subject to reference checks, background checks, credit checks, drug screening, skills assessments, personality assessments, and language proficiency testing.
• Cellairis is a smoke-free work environment.