Brand Advocate Position in Monroe, New York

About the Role

Cellairis is looking for a Brand Advocate to perform customer conversion sales at the store entry doors. You will entice walk-by customers with free products to encourage them to visit the store and commit to a purchase. Using the AIDA model (attention, interest, desire, action) based scripts, you will persuade customers to show their broken phones, receive a repair quote, or join our mailing list. Your goal is to drive customers to the Cellairis counter by making them aware of special offers.

Responsibilities

• Engage walk-by customers using provided scripts to drive them into the store.
• Entice customers with free products to encourage store visits and potential purchases.
• Persuade customers to show broken phones, receive repair quotes, or join the mailing list.
• Use the AIDA model (attention, interest, desire, action) to convert leads into sales opportunities.

Requirements

• Excellent communication skills, highly energetic, and approachable.
• Genuine customer service skills and ability to develop relationships with clients.
• Ability to stand for long periods and lift up to 25 lbs.
• Own reliable transportation and a valid driver’s license.
• Professional appearance.

Qualifications

• Retail experience recommended but not required (1-3 years in a retail sales environment preferred).
• Proven ability to meet and exceed sales goals.
• Sampling selling experience is a plus.

Core Competencies

• Outgoing and approachable with a persuasive personality.
• Determined, self-motivated, and results-oriented.
• Persistent in nature with the ability to turn objections into leads.
• Tremendous energy and initiative to drive customers to the store and generate sales.
• Ability to memorize scripts and use them naturally and with high energy.
• Positive and open attitude, always receptive to coaching and new techniques.
• Genuine concern for customers and knowledge of the Customer Service Guide.

Physical Requirements

• Stand for long periods of time.
• Lift up to 25 lbs.

Additional Information

Candidates must have their own (non-public) means of transportation and a manageable commute. Cellairis reserves the right to determine acceptable commute distances. All candidates are subject to reference checks, background checks, credit checks, drug screens, skills assessments, personality assessments, and language proficiency testing. This is a smoke-free work environment.