Brand Advocate Position in Knoxville, Tennessee

Knoxville, Tennessee

About the role

Perform customer conversion sales at the Cellairis walk-by entry doors. Similar to a product sampling program: you will be enticing each walk-by customer with free products so that they will be inclined to come to our store and ultimately commit to a purchase. You will use the AIDA model (attention, interest, desire, action) based scripts to get the walk-by customer to the Cellairis counter. You will persuade and encourage the customer to show us their broken phone, receive a repair quote, or join our mailing list by offering free products. In order for the consumer to receive their free goods or services from Cellairis, they will need to come to the Cellairis counter and agree to certain participation terms. Your job is to make them aware of these special offers, entice, and drive them to our store.

Responsibilities

• Engage walk-by customers using provided scripts to generate interest and drive them to the store.
• Offer free products to entice customers to visit the Cellairis counter for a repair quote or to join the mailing list.
• Convert customer interactions into sales opportunities using persuasive communication.

Requirements

• Excellent communication skills, highly energetic, and approachable.
• Ability to provide genuine customer service and develop relationships with clients.
• Stand for long periods of time and lift 25 lbs.
• Own reliable transportation and possess a valid Driver’s License.
• Professional appearance.
• Candidates must have their own (not public) means of transportation and a manageable commute.

Qualifications

• Retail experience recommended but not required: 1-3 years in a retail sales environment.
• Proven ability to meet and exceed sales goals.
• Sampling selling experience is a plus.

Skills

• Outgoing and approachable.
• Persuasive personality with proven sales skills.
• Determined, self-motivated, and results-oriented.
• Persistent in nature with the ability to turn objections into leads.
• High energy and ability to memorize and use scripts naturally.
• Positive attitude, open to coaching, and able to motivate team members.
• Genuine concern for customers and knowledge of customer service best practices.

Schedule

Multiple shifts available.

Core Competencies

Drive and Urgency:

• Has tremendous energy and initiative to drive customers to the store and generate sales.
• Able to memorize scripts and use them naturally and with high energy.
• Can recognize and capitalize on an extremely high percentage of sales opportunities.

Attitude:

• Always has a positive and open attitude that positively affects team members.
• Always open to coaching and new techniques.
• Never appears discouraged and is always moving forward.

Genuine Customer Service:

• Has genuine concern about customers and knows the Customer Service Guide front to back.

Disclosure

All candidates are subject to a reference check, background check, credit check, drug screen, skills assessment, personality assessment, and language proficiency testing. We are a smoke-free work environment and strive to employ non-smokers. All employees share the responsibility for enforcing this policy.