Brand Advocate Position in Hickory, North Carolina

About the Role

Cellairis is looking for a Brand Advocate to perform customer conversion sales at the store entry doors. Your role is to entice walk-by customers with free products, encouraging them to visit the store and commit to a purchase. Using the AIDA model (attention, interest, desire, action), you will persuade customers to show their broken phones, receive a repair quote, or join our mailing list by offering free products. You will drive customers to the Cellairis counter to redeem these offers.

Responsibilities

• Engage walk-by customers using scripts based on the AIDA model to drive them into the store.
• Offer free products to entice customers to visit the Cellairis counter and commit to a purchase.
• Persuade customers to show their broken phones, receive repair quotes, or join the mailing list.
• Turn objections into sales opportunities and capitalize on a high percentage of potential sales.
• Stand for long periods and maintain high energy throughout the shift.

Requirements

• Excellent communication skills, highly energetic, and approachable.
• Genuine customer service skills and ability to develop relationships with clients.
• Ability to spend time with the right prospective customers.
• Stand for long periods and lift up to 25 lbs.
• Own reliable transportation and a valid driver’s license.
• Professional appearance.

Qualifications

• Retail experience recommended but not required (1-3 years in a retail sales environment preferred).
• Proven ability to meet and exceed sales goals.
• Sampling or selling experience is a plus.

Core Competencies

• Outgoing and approachable with a persuasive personality.
• Determined, self-motivated, and results-oriented.
• Persistent in nature with the ability to turn objections into leads.
• High energy and drive to generate sales.
• Positive attitude, open to coaching, and able to motivate team members.
• Genuine concern for customers and mastery of the Customer Service Guide.

Schedule

Multiple shifts available.

Additional Information

Candidates must have their own (non-public) means of transportation and a manageable commute. All candidates are subject to reference checks, background checks, credit checks, drug screening, skills assessments, personality assessments, and language proficiency testing. This is a smoke-free work environment.