Brand Advocate Position in Cary, North Carolina

Cellairis is seeking a self-motivated, highly energetic Brand Advocate to drive customer engagement and sales at our Cary, North Carolina location. This role is ideal for someone with a persuasive personality, proven sales skills, and a results-oriented mindset.

About the Role

As a Brand Advocate, you will perform customer conversion sales at the store’s entry doors. Using the AIDA model (Attention, Interest, Desire, Action), you will entice walk-by customers with free products to encourage them to visit the Cellairis counter, receive a repair quote, or join our mailing list. Your goal is to persuade customers to engage with our store by offering free goods or services in exchange for their participation.

Responsibilities

• Engage walk-by customers using scripted interactions to drive them into the store.
• Persuade customers to show their broken phones, receive repair quotes, or sign up for our mailing list by offering free products.
• Apply the AIDA sales model (Attention, Interest, Desire, Action) to convert leads into sales opportunities.
• Stand for long periods and maintain high energy levels throughout shifts.
• Develop genuine customer relationships and provide exceptional service.

Requirements

• Excellent communication skills and an outgoing, approachable demeanor.
• Proven ability to meet and exceed sales goals.
• Retail or sampling sales experience is a plus but not required.
• Physical ability to stand for extended periods and lift up to 25 lbs.
• Reliable transportation and a valid driver’s license.
• Professional appearance and adherence to the Cellairis Retail Dress Code.

Core Competencies

• Drive and Urgency: High energy and initiative to convert sales opportunities.
• Attitude: Positive, open to coaching, and resilient in a fast-paced environment.
• Customer Service: Genuine concern for customers and mastery of the Customer Service Guide.
• Sales Skills: Persuasive, results-oriented, and able to turn objections into leads.

Physical and Logistical Requirements

• Must be able to stand for long periods and lift 25 lbs.
• Own reliable transportation with a manageable commute (Cellairis reserves the right to determine acceptable commute distance).
• Candidates must pass a reference check, background check, credit check, drug screen, skills assessment, personality assessment, and language proficiency testing.

Cellairis is a smoke-free workplace, and all employees are responsible for enforcing this policy.